Index
Michael Jenkins
(Expert Humans Pte Ltd, Singapore)
This content is currently only available as a PDF
Citation
Jenkins, M. (2024), "Index", Toxic Humans, Emerald Publishing Limited, Leeds, pp. 183-188. https://doi.org/10.1108/978-1-83753-974-120241014
Publisher
:Emerald Publishing Limited
Copyright © 2024 Michael Jenkins. Published under exclusive licence by Emerald Publishing Limited
INDEX
Absenteeism
, 46–47
Advocacy
, 22–23, 132, 144–145
Ainsworth, Mary
, 117–118
Alexithymia
, 69–70
Alignment
, 147
Altruism
, 1, 117–118, 170–171
Altruism, Compassion and Empathy (ACE)
, 170
American Psychiatric Association
, 29–30, 32, 119–120
Angel Street
, 37–38
Antidote actions
, 101, 154–156, 158, 160–161, 166, 171
Antisocial behaviour disorder (ASBD)
, 36–38, 68
Antisocial Personality Disorder (ASPD)
, 31–33
Anxiety
, 63, 80, 98–99, 116, 155, 157
Apple
, 13
Ashley, Mike
, 19–21
Asia Pacific, global hospitality in
, 84–86
Assessment
, 28–29, 104
centres
, 111, 137
development
, 138–140
selection
, 138–140
Attachment theory
, 117–118
Australian Institute of Company Directors
, 155, 173
Bankruptcy
, 9, 15, 39–40
Barker, John
, 47
Baron-Cohen, Simon
, 65–66, 167–168
Behaviours
, 4–5, 8–9
destructive
, 8, 20–21, 105
dysfunctional
, 7–8, 11–12, 79
leadership
, 5
narcissistic
, 25
psychopathic
, 64–65, 81–82
toxic
, 63, 79, 86, 92–93
Berkman, Alexander
, 9–11
Best-Fit
, 147
The Black Box of Governance
, 172
Bloom, Paul
, 116
Boards
, 43, 45, 147, 169, 171–172
Chair
, 54–55
C-Suite interventions
, 105–106, 109
dysfunctional board directors
, 49–50, 54–55
individuals
, 153, 155–157
members
, 1–2, 44, 46–48, 53–54, 62, 86, 102, 104, 106–108, 131–132, 154, 173–174
Micromanager
, 52–53
Moaner
, 52
Monster
, 50–51
Mouse
, 51
Mouth
, 51–52
Muser
, 53
purposes
, 47–48
robust/effective and social systems
, 56
self-reflection
, 55–56
toxicity
, 45–47
trust, erosion of
, 48–49
Board Skills Matrix
, 172–173
Bob Hart’s Psychopath Test
, 138–139
Bowlby, John
, 117–118
Brand attraction
, 132, 136
Branson, Richard
, 127
Brennan, Niamh M.
, 59
British Members of Parliament
, 19–20
Bullying
, 3, 21, 26, 30–31, 37–38, 46–47, 63, 82–86, 102, 124, 126
Business schools
, 3–4, 122–123
Byrne, John A
, 12
Caretaker chairs
, 54–55
Carey, Dennis
, 48
Carnegie, Andrew
, 9–11
Carnegie Steel Company
, 9–11
Center for Compassion and Altruism Research and Education (CCARE)
, 170
Chairs
, 54–55, 68, 84, 153–155, 172–173
Charan, Ram
, 48
Charisma disguises psychopaths
, 130–131
Charles Sull
, 97–98, 101–102
Chartered Institute of Personnel Directors (CIPD)
, 137–138
Cheerleaders
, 55
Chief Financial Officer (CFO)
, 106–107, 142–143
Chief Human Resources Officer (CHRO)
, 139–140
Childhood
bullying
, 124–126
business schools
, 122–123
entrepreneurs
, 125–126
environmental shaping
, 115–117
formative shaping
, 117–119
hurting animals
, 124–126
leaders
, 126–127
schools and boarding schools
, 121–122
secure base
, 117, 119, 121
teachers
, 123
Churchill, Winston
, 150–151
Clifton, Rita
, 132–133
Clinical psychopath
, 28
Coachability
, 153
Coca Cola
, 132–133
Colleague
, 71–72, 81, 143–144, 152, 158
Collegiality Conundrum
, 59–60
Collusion. See also Systemic toxic collusion (STC)
, 86–87, 89
Communication
, 60, 110–111
Compassion
, 1, 7, 45, 65, 73–74, 92–93, 110, 116–117, 151, 168–169, 174
Compensation Committee
, 40
Competent Boards
, 172–173
Conducive environments
, 129–130, 170–171
Confederation of British Industry (CBI)
, 139
Conformists
, 54–55
Contrast effect
, 138
Controllers
, 54
Cook, Jodie
, 126
Corporate Governance Committee
, 40
Corporate psychopaths
, 4, 25
The Creative Mind, The Innovator
, 14–15
Criminal psychopath
, 30–31, 36–37, 68
Critics
, 55
C-Suite interventions
, 86–87, 94, 105–106, 109
Cultural toxicity
, 85
Culture
, 1–3, 15–16, 20, 25, 27, 43, 63–64, 86, 92, 97–101, 103, 121, 131–132, 136, 150–151, 161
Deceit
, 33, 130–131
Decisiveness
, 12
Destructive leaders
, 129–130, 170–171
Discrimination
, 99–100
Diversity, equity and inclusion (DEI)
, 44, 92, 136
Dominant boardroom personalities
, 60
Donald Sull
, 97–98, 101–102
Dunlap, A. J.
, 11–13, 32–33
Dweck, Carol
, 12
Dysfunctional behaviour
, 7–8, 11–12, 153, 169
Dysfunctional board
, 49–50
directors
, 54–55
signs of
, 57–58
Edmondson, Amy
, 16
Educational Data Systems, Inc (EDSI)
, 134
Egocentricity
, 130–131
Elson, Charles
, 44
Emotional intelligence (EQ)
, 110–111, 138–139
Empathy
, 1, 116
cognitive
, 30–31, 69–70
compassion
, 22–23, 110, 116
corrupted empathy
, 50–51
emotional empathy
, 66, 68–69
evil
, 65
vulnerabilities
, 22
Empathy-free zones
, 46–47, 91
Empathy-toxicity spectrum
, 168
Level 0
, 67–68
Level 1
, 68
Level 2
, 68–69
Level 3
, 69–70
Level 4
, 70–71
Level 5
, 71–72
Level 6
, 73–74
reflections
, 66–74
Employee journey
, 131–132
Employee life cycle
, 132–133, 145–147, 168–169
Employee resignations
, 2–3
Employee value proposition (EVP)
, 136
Employer branding
, 134–136
Enron scandal
, 9
Entrepreneurs
, 125–126
Environmental shaping
, 66, 115, 117, 169
Environmental, social and governance (ESG)
, 45
Erikson, Thomas
, 36–37
Ethics
, 80, 86, 109–110, 127, 157, 174
Eurich, Tasha
, 152–153
European Foundation for Management Development (EFMD)
, 4
Exit
, 2–3, 23, 88, 143–144
Exploitation
, 85
The Fearless Organization
, 14–15
Feminine
, 110
Financial Times Board Programmes
, 173
Fiorina, Carly
, 16–19
FIRO-B. See Fundamental Interpersonal Relations Orientation-Behavior (FIRO-B)
Formative shaping
, 117–119
Fragile masculinity
, 109–110
Freestone, Mark
, 28–31, 119–120
Frick, H. C.
, 9
Frith Collection
, 9–11
Fuld, Dick
, 40
Fundamental Interpersonal Relations Orientation-Behavior (FIRO-B)
, 112
Gaslighting
, 37–39, 46–47, 93
Gen Alpha
, 134
General Motors (GM)
, 13, 15
Genetic predisposition
, 65, 115, 169
Global Compassion Coalition
, 170
Global consulting company
, 79–81
Global engineering company
, 86–90
Global financial institution
, 90–93
Global financial services company
, 81–84
Global media organisation
, 93–95
Golding, William
, 25–26
Governance
, 40, 44, 54, 56, 61, 108, 172
Gutman, Ron
, 74
Haddad, Duke
, 57
Halo and horns effect
, 138
Hamilton, Patrick
, 37–38
Hare, Bob
, 28–29
Hare, Robert
, 28–31
Harvard Business Review
, 39
Harvard Business School
, 14–15
Harvard Medical School
, 12
Henley Business School
, 173–174
Hewlett-Packard (HP)
, 16–17
Hidden Gems
, 118–119
High Performance, High Trust individuals
, 37–38
High Performance, Low Trust individuals
, 37–38
High-scoring psychopath
, 30–31
Hitchcock, Alfred
, 37–38
Hitler, Adolf
, 7–8
Hogan’s approach
, 113
Hubris personified
, 50–51
Human beings
, 3–4, 9, 11, 34–35, 62, 68, 116, 144–145, 174
Human resource (HR)
, 30–31, 46–47, 92, 106, 131–132, 138
Human Resources community
, 30–31
Human toxicity
, 25
Humility
, 18
Individuals
, 3–4, 7–8, 11–12, 39, 45, 47–48, 61, 66, 68, 83, 94, 109–110, 121–122, 137
Boards
, 153, 155–157
hierarchical/holacratic and start-up structures
, 160–166
nature of toxicity
, 149–153
organisational culture
, 161, 166
psychometrics
, 111–112
senior teams
, 157–158, 160
toxic
, 86, 94
Innovation
, 14–15, 46–47, 52–53, 86–87
INSEAD
, 174
International boundaries
, 2
International educational institute
, 79
Interpersonal communication strategies
, 78
Jackson, Crystal
, 73
Jerks
, 23–24
Jobs, Steve
, 22–23
Johnston, Joni E.
, 124
Jørgensen, Helle Bank
, 172
Kafka, Franz
, 26–27
Kirby, James
, 116–117
Knight, Rebecca
, 72
Kouchaki, Maryam
, 109–110
Lay, Ken
, 9, 15–16
Leaders
, 1–2, 7–9, 16, 28, 31, 63–64, 70–71, 74–75, 83, 86, 110, 126–127, 129, 136, 152, 167–168, 170
Leadership
, 2–3, 5, 7, 12, 17–18, 30–31, 37–38, 47, 62, 70–71, 81–82, 84, 99–101, 131, 141–142, 157, 170
decisiveness
, 12
Leckman, James F.
, 29–30
Legal standpoint
, 93
Lehman Brothers
, 40
Lipman-Blumen, Jean
, 7–8, 11–12, 167
Local boundaries
, 2
Machiavellian personality
, 50–51, 89–90
Manipulativeness
, 30–31, 50–51, 55, 130–131
Mantravadi, Adarsh
, 154
Martin, Andre
, 29–30
Mauriac, François
, 26
#MeToo movement
, 93
Micromanager
, 52–53, 86
Mindset: The New Psychology of Success
, 12
Mintzberg, Henry
, 123
Moaner
, 52
Monster
, 7–8, 50–51
Mouse
, 51
Mouth
, 51–52
Muser
, 53
Myers-Briggs Type Indicator (MBTI)
, 111–112
Narcissism
, 7–8, 27–28, 34, 36, 50–51, 63–64, 131
bosses
, 80
tendencies
, 84
National boundaries
, 2
Nestle
, 133–134
Never Give Up attitude
, 90–91
Newman, Rob
, 155
Nitec
, 11
No Assholes Rule
, 39–40
No Jerk Rule
, 39–40
Nokia
, 14–15
Non-Executive Directors (NEDs)
, 59
NonProfit Pro
, 57
Non-toxic leadership behaviour
, 14–15, 18
Nudgeables
, 153
Obnoxious behaviour
, 77–78
Oliver Twist
, 25–26
Onboarding
, 140–141
O’Neal, Stan
, 13
On-going tune-up
, 47–48
Opportunities
, 2, 14–15, 25–26, 53–54, 70–71, 90, 121, 141–142, 153
Optimization
, 47–48, 113, 119
Organisational culture
, 19–20, 43, 86, 97, 135–136, 150–151, 161, 166, 171
Organisational development (OD)
, 150
Organisations
, 1–4, 8, 35–36, 43, 46–47, 70–71, 79, 92–93, 97–99, 169, 171
advocacy
, 144–145
assessment
, 138–140
brand attraction
, 132–136
development
, 141–142
employee journey
, 131–132
employee life cycle
, 132–133, 145–147
exit
, 143–144
onboarding
, 140–141
psychopaths
, 138–140
recruitment
, 136–140
retention
, 142–143
shaping and safeguarding, culture of
, 101–103
strategic initiatives
, 145–147
systemic toxic collusion (STC)
, 129–131
toxicity
, 145–147
traditional interview
, 137–138
Paradigm Personality Lab
, 113
Partners of the FutureWork Forum
, 4
Passive-aggressive behaviour
, 46–47
Paulhus, Delroy L.
, 50–51
Pediatric psychopharmacology
, 29–30
Performance review
, 88
Pernelet, Helen R.
, 59
Personal assistant (PA)
, 127
Personal Improvement Plan (PIP)
, 81–82
Personal liking effect
, 138
Phaik Ai Choo
, 149–150
Plopsa
, 102
Poisonous leadership
, 1–2, 22, 62, 90–91, 106, 109, 144, 166, 171
Politics
, 16, 68, 78, 90, 130–131
Pollock, David
, 121
Practice Aptitude Tests
, 111–112
Presenteeism
, 46–47
Preventative approach
, 147
PricewaterhouseCoopers (PwC)
, 59–60
Progressive organisations
, 143
Prolonged grief disorder (PGD)
, 9–11
Psychological safety
, 3–4
Psychometrics
, 110–111
assessment and selection
, 111
Hogan’s approach
, 113
individuals
, 111–112
Paradigm Personality Lab
, 113
power of
, 111–114
use of
, 112–114
vetting
, 110–111
Psychopaths
, 27–28, 84, 138, 140
Antisocial Personality Disorder (ASPD)
, 33
sociopaths
, 31–34
The Psychopath Test
, 12
Psychopathy Checklist Revised (PCL-R)
, 28–31
Puzzle
, 116–117
Qualtrics
, 132
Raab, Dominic
, 21
Ratner, Gerald
, 19
Recruitment
, 136, 140, 169
Red flags
, 92, 124
Replacement child
, 9–11
Retention
, 142–143
Return on average capital employed (ROACE)
, 14–15
Robber baron
, 9–11
Robust/effective and social systems
, 56
Ronson, Jon
, 12
Sanger, Martha
, 9–11
Scahill, Lawrence
, 29–30
Schools/boarding schools
, 121–122
Scott Paper Company
, 11–12
Sculley, John
, 13
Secure base
, 117–119, 121
Select leaders
, 131
Self-awareness
, 47, 84, 110–111, 152
Self-fulfiling prophecy
, 137
Selfishness
, 130–131
Self-reflection
, 55–56, 171
Senior management team (SMT)
, 93–94, 98, 142–143
Senior teams
, 157–158, 160
Sexual harassment
, 92
Sidransky, A.J.
, 154–155
Similar-to-me effect
, 138
Sinek, Simon
, 37–38
Smith, Roger
, 13–15
SMT. See Senior management team (SMT)
Social norms
, 100–101
The Society for Human Resource Managers (SHRM)
, 106
Sociopaths
, 7–8, 27–28, 31, 34
Sonnenfeld, Jeffrey A.
, 56
Sports Direct
, 19–20
Stakeholders
, 47–48, 81–82
STC. See Systemic toxic collusion (STC)
Stereotyping effect
, 138
Stout, Martha
, 12
Sunbeam
, 11, 34, 133–134
Super Empaths
, 73
Susceptible followers
, 129–130, 170–171
Sustainability
, 135–136, 170
SusteneriGroup
, 174
Swaroop, Shruti
, 153
Systemic toxic collusion (STC)
, 38–39, 74, 86–87, 92–94, 120–121, 129, 131, 169
Talent Glue
, 147
Teachers
, 123
Team perspective
, 103–105
TED-Ed talk
, 12
Templeton, Annette
, 105, 157
The Economist
, 45
Third Culture Kids (TCK)
, 121–122
Toxic boss
, 79–80
Toxic humans
, 1–2
Asia Pacific, global hospitality in
, 84–86
causes
, 36–41
discernible patterns in
, 21–22
experiences of
, 77–78
exploitation
, 85
global consulting company
, 79–81
global engineering company
, 86–90
global financial institution
, 90–93
global financial services company
, 81–84
global media organisation
, 93–95
international educational institute
, 79
interpersonal communication strategies
, 78
making a stand
, 83
narcissists
, 27–28
obnoxious behaviour
, 77–78
organisations
, 8–9, 79
other factors
, 22–24
popular culture
, 25–27
psychopaths
, 27–28, 31, 34
sociopaths
, 27–28, 31, 34
toxic leader. See Toxic leaders
Toxicity
, 2, 4, 35–36, 45, 47, 145, 147
boards
, 45–47
equation
, 169
nature of
, 149–153
Toxic leaders. See also Leaders
, 4
Ashley, Mike
, 19–21
definition
, 7
Dunlap, A. J.
, 11–13
Fiorina, Carly
, 16–19
Frick, H. C.
, 9
Ratner, Gerald
, 19
Smith, Roger
, 13–15
Toxic leadership. See Leadership
Toxic triangle
, 170–171
Traditional interview
, 137–138
Transparency
, 56, 60
Trust
, 3–4, 7, 35–36, 46–49, 93, 103–104, 107–108, 135–136, 156, 170
Turbulence
, 1–3
Uber
, 18, 74
UK Metropolitan Police
, 120–121
UK National Health Service
, 59
Unethical behaviour
, 89, 98
Useem, Michael
, 48
Use of Self
, 151–152
US institutional affiliations
, 29–30
US Navy Seals
, 37–38
US Securities and Exchange Commission
, 11
Vetting
, 110–111
Virtual Advisory Board (VAB)
, 45, 61, 174
Virtuous circle
, 108
Voicing dissent
, 59–60
Volkswagen
, 15–16, 133–134
Vulnerabilities
, 4, 58–59, 80, 121–122, 142–143
Waxman, Henry
, 40–41
Weinstein Company
, 133–134
Whicker, Marcia Lynn
, 7
Whickers, Marcia Lynn
, 11–12
Williams, Kevin M
, 50–51
Williamson, Gavin
, 21
Williams, Ray
, 23
Winterkorn, Martin
, 15–16
Work design
, 101
Workforce
, 46–47
Workplace
, 2–3, 43, 90
Board
, 74–75
empathy and evil
, 65
empathy-toxicity spectrum
, 66–67
equation
, 66
reflections
, 66–74
toxic leaders
, 74–75
Zero-tolerance approach
, 23
- Prelims
- Introduction: The Rise of the Toxic Humans
- 1 What Are ‘Toxic Humans’?
- 2 What Causes Humans to Be or to Become Toxic?
- 3 What Effect Do Toxic Humans Have at Board Level, in Senior Teams and on the Business or Organisation?
- 4 So What Does ‘Toxic Human Behaviour’ Look Like in Real Workplace Life?
- 5 So What Experiences Have Real People Had of Toxic Humans at Work?
- 6 So What Approaches Do We Need to Adopt to Mitigate the Effect of Toxic Humans?
- 7 Now What Can Be Done From Early Childhood to Address Human Toxicity?
- 8 Now What Can Organisations Do to Address and Manage the Influence of Toxic Leaders and Toxic Humans?
- 9 Now What Can Individuals Do to Manage or Live With a Toxic Colleague?
- 10 Reflections on What Toxic Humans, Unchecked, Can Do to Organisations – And How to Contain or Stop Them
- Bibliography
- Index