Coffee Village: Third-Generation Advancement or Second-Generation Termination

Abstract

This case involves a traditional coffee shop that is family-owned and was experiencing problems with succession planning. The family business was started by the grandparents, who later named their son to run it. The third generation is now preparing to take over. The case serves as an example of family disputes, especially those involving siblings, are the most destructive to the peace of the family and can endanger the survival of the business. The case also illustrates a crucial stage for a family business which might lead to conflict when the founders hand authority over to the following generation. Lastly, the case also demonstrates that owners must carefully plan for succession in order to ensure that the administration of the business is in capable hands when they retire. The success of businesses depends on succession planning, particularly if the business wants to ensure that its performance will either stay the same or improve.

Citation

Jaya Kumar, T.B. and Leow, N.X. (2024), "Coffee Village: Third-Generation Advancement or Second-Generation Termination", Feranita, F., Lin, W.L., Khong, K.W. and Goh, S.K. (Ed.) Asian Family Business Case Studies, Emerald Publishing Limited, Leeds, pp. 111-119. https://doi.org/10.1108/978-1-83753-760-020241012