ACP Model – Assertiveness, Clarity, and Positivity: The Competencies of the New Era

Abstract

In an era where health professionals are increasingly demanding, and communicative skills are one of the keys to improve the relationship with the patient. The communicative competencies of assertiveness, clarity in verbal and non-verbal language, and positivity, based on the positive construction of the patient’s health path, improve the therapeutic relationship, as well as the relationship between professionals in the world of health complexity. The ACP Model is validated with extensive application by hundreds of professionals in Portugal who use it daily. Active learning is one of the most effective means of raising awareness and involving the professionals who are learning and implementing the ACP Model.

Citation

Vaz de Almeida, C. (2023), "ACP Model – Assertiveness, Clarity, and Positivity: The Competencies of the New Era", Vaz de Almeida, C. and Lytras, M.D. (Ed.) Technology-Enhanced Healthcare Education: Transformative Learning for Patient-centric Health (Emerald Studies in Higher Education, Innovation and Technology), Emerald Publishing Limited, Leeds, pp. 129-144. https://doi.org/10.1108/978-1-83753-598-920231010