Technostress, Career Concerns and Organizational Citizenship Behaviour in South Africa's Professional Services Workspace

Abstract

Although organizational citizenship behaviour (OCB) is a concept associated with significant values within the modern workplace, many employees find it challenging to exhibit some necessary extra-role behaviours, such as helping co-workers complete their duties when a situation demands it. Currently, in the South African workspace, fostering OCB among employees is a concern to people practitioners. Specifically, extra-role types of behaviour are declining among professionals as 21st-century technologies promote remote-working policy, leaving employees to work robotically with computers and having no colleagues around to seek or render assistance with their duties. Moreover, professionals are overwhelmed with the timely and endless obligations received frequently and hardly have time and energy for extra-role behaviours. In addition, physical and psychological health-related concerns such as technology stress and career worries are among the contemporary issues affecting human resource (HR) management in this present time. This necessitates more scholarly actions in the niche of OCB, especially identifying and arresting its hindrances. However, a thorough review of the literature on OCB revealed a paucity of scientific reports in the areas of relationships between technostress, career concerns and OCB. Hence, the proposed chapter seeks to bridge the gap in the literature of OCB by theoretically exploring the relationships between technostress, career concerns and OCB in the professional services context in South Africa.

Citation

Appolis, S.A. and Aderibigbe, J.K. (2023), "Technostress, Career Concerns and Organizational Citizenship Behaviour in South Africa's Professional Services Workspace", Akkaya, B. and Tabak, A. (Ed.) Two Faces of Digital Transformation, Emerald Publishing Limited, Leeds, pp. 101-118. https://doi.org/10.1108/978-1-83753-096-020231008