Employees Should Care: A Hybrid Study of the Internationalisation Destructive Impacts on SMEs’ Human Resources in an Emerging Economy Through Multi-layer Decision-Making Model-psychological Solutions

Abstract

The decision to become international is a highlighted organisational decision that affects all dimensions at all firm levels. Human resources are also among the parts of the organisation affected by this decision. Paying attention to employees can speed up and facilitate this process. Organisational integrity is one of the most significant issues that must be considered. In this regard, identifying, investigating and planning to deal with the destructive effects that may influence the employees of small and medium-sized enterprise (SMEs) in internationalisation, are among the subjects that have so far received less attention and should be studied more. The present study explores the destructive influences of internationalisation on the employees of SMEs by a hybrid multi-layer decision-making model-psychological solution. First, by reviewing the literature, the destructive impacts of internationalisation on employees are extracted. In the next stage, these factors are screened according to the condition of the SMEs in an emerging economy by interval-valued intuitionistic hesitant fuzzy Delphi (IVIHF-Delphi). The impact of these factors on each other is then evaluated applying interval-valued intuitionistic hesitant fuzzy DEMATEL-based ANP (IVIHF-DANP). Consequently, the highlighted destructive impacts are determined and the psychological solutions to face them are provided.

Citation

Kamardi, A.A.A. and Sarmadi, S. (2023), "Employees Should Care: A Hybrid Study of the Internationalisation Destructive Impacts on SMEs’ Human Resources in an Emerging Economy Through Multi-layer Decision-Making Model-psychological Solutions", Jafari-Sadeghi, V. and Amoozad Mahdiraji, H. (Ed.) Decision-Making in International Entrepreneurship: Unveiling Cognitive Implications Towards Entrepreneurial Internationalisation (Entrepreneurial Behaviour Series), Emerald Publishing Limited, Leeds, pp. 267-292. https://doi.org/10.1108/978-1-80382-233-420231013