Index

Citation

Flanding, J.P. and Grabman, G.M. (2022), "Index", Purpose-driven Innovation: Lessons from Managing Change in the United Nations, Emerald Publishing Limited, Leeds, pp. 249-253. https://doi.org/10.1108/978-1-80382-143-620221017

Publisher

:

Emerald Publishing Limited

Copyright © 2022 Jens P. Flanding and Genevieve M. Grabman

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INDEX

Agency-wide Information System for Programme Support (AIPS)

, 145

Airbnb model

, 93

Appreciative inquiry

, 58

Arab Spring

, 33

Artificial intelligence (AI)

, 29, 90, 150, 189

“Atlas”

, 143, 153

Big data

, 90–91

Black and indigenous people of color (BIPOC)

, 32

“Bottom-up” approach

, 216

Branching literacy

, 36

“Building Blocks” blockchain initiative

, 97

Bureau of Management (BOM)

, 144

Burning platforms

, 8

Business Innovation and Improvement Programme (BIIP)

, 144

Business process experts (BPE)

, 94, 155–156, 167, 172

Business Transformation Program (BTP)

, 220

Capacity development

, 63–66

Cardinal rule

, 5

Case-based thinking

, 84

Champions

, 148

Change agents

, 33, 60, 94, 148, 161–162, 166, 169, 172, 204

approaches

, 173

BPE

, 167, 172

communication

, 168

DOS and OCHA

, 163

networks

, 162, 170–171, 174

recruitment

, 167

UNSSC

, 170

Young UN network

, 164–165

Change ambassador (see Change agents)

Change campaigns

, 37–38

Change champion (see Change agents)

Change communications

, 47

Change effect analysis

, 61

Change initiatives

, 54, 56

Change leader (see Change agents)

Change management

, 1, 6, 8, 17, 28, 30, 200, 225

campaigns and design precedents

, 26–31

challenge team

, 211

E-JUST

, 203

GRC

, 206–207, 209

innovation

, 205

international public sector

, 201

navigating practice of

, 23–26

SDG

, 202

tools, techniques, and best practices

, 25

Change managers

, 15, 23, 37, 70

Change process

, 69, 208

Change readiness

, 47

Change sponsor

, 59–60

Change strategy

, 61–63

Change team

, 60

Change vision

, 55–57

Client service delivery model (CSDM)

, 134

Cloud-based SaaS

, 148

Cloud-based technology

, 138

Co-creation

, 22, 94, 120

Co-working spaces

, 92

Communication

, 72–76, 168

Context awareness

, 31–34, 39

COVID-19

, 129

emergency

, 7

pandemic

, 3, 21

shutdown

, 31, 34

Credibility

, 35

Cultural transformation

, 71

Cultures

, 68–72

Cyclical sequencing project-chevron approach

, 48

Data gathering process

, 54

Decision-makers

, 204

Delivering as One initiative (DaO initiative)

, 181

Design precedent

, 30

Design-oriented innovation

, 38

Dialogic approach

, 54

Digital adoption platforms (DAPs)

, 151

Digital era governance

, 32

Digital HR Project

, 220–221

Digital learning

, 149–150

Digital literacy

, 36

Digital mindset

, 37

Digital technologies

, 33–35

Disability inclusion

, 114

Discontinuity

, 32

Diversity

, 13–14, 118–119

Egypt–Japan University of Science and Technology (E-JUST)

, 203

Electronic content management (ECM)

, 216

Emails

, 116

Engagement

, 72–76

Enterprise resource planning (ERP)

, 87, 121, 133, 138, 227

AIPS

, 145

BOM

, 144

BPE

, 155–156

cloud-based SaaS

, 148

DAPs

, 151

IAEA

, 143

IMF

, 149

investment

, 154

PAHO

, 141–142, 145–146, 152

Super Users

, 156

system

, 35–36, 141–142, 147, 201

Enterprise risk management (ERM)

, 180

Epistemic targets

, 84

Equifinality principle

, 39

Face-to-face delivery of UN for All

, 110

Facebook

, 33

Feedback

, 54

5G broadband cellular telephone networks

, 219

Food and Agriculture Organization (FAO)

, 128, 132–133, 208

Formalized training

, 21

Frequently asked questions (FAQs)

, 110

“Frozen-unfreeze-refreeze” stages

, 27

“Future Search”

, 76

Gender Action Plan

, 106–107

Genuine engagement

, 73

Global business services (GBS)

, 130

Global goods

, 90

Global sustainability goals

, 29–30

Governance, risk management, and compliance (GRC)

, 177, 206–207, 230

approach

, 61

efforts

, 179

HRDD

, 183

innovation

, 190–191

RMU

, 185–186

three-step GRC framework

, 181

Umoja

, 184

UNFPA

, 180

“value for money” incentives

, 189

World Bank

, 187

Governance structure

, 58–61

Guiding coalition

, 58–61

Human resources (HR)

, 180, 220

Human Rights Due Diligence (HRDD)

, 183

Impermanence

, 22

Inclusion

, 13–14, 118–119

Information literacy

, 36

Innovation

, 6, 87–88, 190–191, 205

co-creation

, 94

endeavors

, 94

iFellow

, 93

implementation process

, 95

in organizations

, 99

PEN

, 92

senior organizational leaders

, 98

UNFPA

, 90

UNICEF

, 89, 91

WFP

, 96–97

Innovation fellows (iFellows)

, 90, 92–93

Instagram

, 33

Institutional change

, 27

Intergovernmental Authority on Development (IGAD)

, 188

Internal engagement

, 136

International Atomic Energy Agency (IAEA)

, 36, 141–143, 151, 185

International Maritime Organization (IMO)

, 12, 215, 218–220

International Monetary Fund (IMF)

, 149

International Organization for Migration (IOM)

, 128

International public sector

, 201

International Standards Organization (ISO)

, 181

Intranet updates

, 116

Investment

, 154

Joint Inspection Unit (JIU)

, 83, 142, 152

Leading Change

, 15

Lesbian, gay, bisexual, transgender, and intersex (LGBTI)

, 109

Machine learning

, 29, 189

Male-only spaces

, 116

Managers

, 3–5, 7, 16, 22, 34–35, 37, 39, 78

Master of Business Management (MBA)

, 225

Material objects

, 84

Mechanism-intent practices

, 4

Mechanism-intent processes

, 27–28

Metrics

, 70

Microsoft SharePoint platform

, 182

Network effect

, 76

Networked recruitment

, 173

New Public Management (NPM)

, 26–27

analysis

, 28

appraisal

, 27

Newsletters

, 116

Nomination by others

, 173

Office for the Coordination of Humanitarian Affairs (OCHA)

, 11, 162–163

On-the-job learning

, 64

OpenText

, 216–217

Organisation for the Prohibition of Chemical Weapons

, 182

Organization’s shared services model

, 135

Organizational advocates

, 33

Organizational change

, 23–24, 27

Organizational culture

, 32, 68

Organizational politics

, 136

Organizational vision

, 55

Pan American Health Organization enterprise resource planning (PAHO ERP)

, 216

Pan-American Health Organization (PAHO)

, 141–142, 145–146, 152, 189

Participatory approach

, 107

Peer Educators Network (PEN)

, 92

Photo-visual literacy

, 36

PowerPoint deck

, 52

Practice competence, skills and training to gain

, 34–40

Problem-solving

, 63

Professionalization

of change managers

, 39

of public management

, 17

PROSCI

, 14

Public management

, 26–27, 29, 40, 201

Public organizations

, 21

Purpose

, 16

Purpose-driven change management

, 3–4

change management campaigns and design precedents

, 26–31

context awareness

, 31–34

management as design-oriented practice

, 13–17

navigating practice of change management

, 23–26

SDGs

, 5–12

skills and training to gain practice competence

, 34–40

Purpose-driven innovation

, 2–3, 5, 29

Purpose-driven managers

, 40

Purposive design

, 13–14

Quick wins

, 66–68

Rapid assessment team model

, 122

“Real-time-strategic change”

, 76

Recruitment

, 167

Reimagined Work change network

, 170

Reproduction literacy

, 36

Risk management units (RMU)

, 185–186

Self-nomination

, 173

Senior Management Team (SMT)

, 217

Senior organizational leaders

, 98

Shared services

, 137

Shared services centers

, 129

Social mechanisms

, 39

Social movements

, 31–32

Social norms

, 209–210

Socioeconomic literacy

, 37

Socioemotional literacy

, 36

Software as a service (SaaS)

, 145

Staff

, 65–66

Stakeholders

, 73–74

Standard operating procedures (SOPs)

, 179, 217, 232

Student-change managers

, 38

Substantive learning

, 65

Super Users

, 156

Sustainable change

, 69

Sustainable development goals (SDG)

, 3, 5–12, 28, 45, 83, 87, 127, 141, 161, 177, 199, 215, 226, 233

SDG 2

, 10

SDG 9

, 11

SDG 10

, 10

SDG 16

, 11

Targeted recruitment

, 173

Teaching managers

, 21

Technical cooperation

, 128

Teleology

, 14

Tik Tok

, 33

Town hall meetings

, 116

Trade literature

, 14

Training

, 64

Training-of-trainers model (TOT model)

, 223

Transformational change

, 14

Transparency

, 135, 153

Umoja

, 155, 184

UN Cares

, 10, 108–112, 121, 208

UN Children’s Fund (UNICEF)

, 10, 88–89, 128, 132–133, 208

UN Country Teams (UNCT)

, 180–181

UN Department of Safety and Security (UNDSS)

, 10, 114–117, 208

UN Development Group (UNDG)

, 181

UN Efficiency Agenda

, 127–128

UN Global Pulse

, 10, 88, 90–91

UN High Commissioner for Refugees (UNHCR)

, 10, 88, 93, 117–123, 128, 149–150, 179, 208, 215, 220–223

UN Joint Inspection Unit (JIU)

, 10

UN Lab for Organizational Change and Knowledge (UNLOCK)

, 1, 45, 83, 88, 129, 142, 161, 177, 200, 215, 226

activities

, 9

application

, 228

case study

, 105

change management theory

, 12

communication and engagement

, 72–76

compilation of cases

, 10

design change

, 61–66

framework

, 8–9, 12, 49–50, 77–78, 121, 227, 229

implement change

, 66–72

methodology

, 227

Peer Network conversations

, 47

prepare for change

, 51–61

program

, 45

steps

, 48

theory of change management

, 8

UN Population Fund (UNFPA)

, 10, 88, 90, 180

UN Regional Service Center in Entebbe (RSCE)

, 133–134

UN shared services model

, 129

UN System-wide Action Plan on Gender Equality and the Empowerment of Women (UN-SWAP)

, 108

Under-Secretary General (USG)

, 169

United Nations (UN)

, 21, 45, 83, 87, 141, 199, 215, 226

agencies

, 22, 35, 88, 106, 179

case study on innovation

, 96

change agents

, 99

integration agenda

, 180–182

organizations

, 105, 177–178

peace operations

, 180

system

, 1–2, 3, 5, 7, 17, 127

system organizations

, 162

United Nations Department of Operational Support (DOS)

, 11, 162–163, 203

United Nations Development Programme (UNDP)

, 10, 46, 91, 112–114, 128, 132, 141–142, 208

United Nations Environmental Programme (UNEP)

, 182

United Nations Industrial Development Organization (UNIDO)

, 186

United Nations Office for Project Services (UNOPS)

, 11, 128, 141–142, 162

United Nations Programme on HIV/AIDS (UNAIDS)

, 10, 106–108, 208

United Nations System Staff College (UNSSC)

, 9, 45–46, 83, 170, 226

US-based National Organization on Disability (NOD)

, 113

User safari

, 113

User-centric design method

, 93

“Value for money” incentives

, 189

Value-creating enterprises

, 10, 84

Visibility

, 135

WebEx

, 149

WhatsApp

, 33

Work Improvement Tools (WITs)

, 144

Workday digital ERP system

, 149

Workstream

, 75

World Bank

, 179, 187

World Food Programme (WFP)

, 10, 88, 90, 96, 128, 150–151, 162, 179–180

World Health Organization (WHO)

, 128, 133, 150–151

World Intellectual Property Organization (WIPO)

, 12, 215–217

Young UN network

, 164–165