Problem Implementation MBNQA Quality Management System at SMEs

Abstract

This study aims to address the problems of implementing the MBNQA in SMEs and also to see the significant differences in organizational performance between high-, medium-, and low-performing SMEs. The research method is a case study by exploring three SMEs engaged in the food sector. Research shows that from the seven dimensions of MBNQA, the main strength to achieve high performance lies in the leadership dimension. The weakness is in implementing strategic planning, while the strength is in empowering teams and achieving results. Suggestions for the future of SMEs must strengthen leadership positions and use owner strategies instead of leaders.

Citation

Tejaningrum, A. and Wahyudin, Y. (2022), "Problem Implementation MBNQA Quality Management System at SMEs", Sergi, B.S. and Sulistiawan, D. (Ed.) Modeling Economic Growth in Contemporary Indonesia (Entrepreneurship and Global Economic Growth), Emerald Publishing Limited, Leeds, pp. 201-215. https://doi.org/10.1108/978-1-80262-431-120221012