Achievement culture

, 20

Adhocracy

adhocracy/development culture

, 19–20

culture

, 36

Analysis of manufacturing operation

CI tool TQM with CPIs

, 121–128

CI tools selection process

, 65–66

factor analysis

, 71–72

hypothesis testing

, 152–157

and interpretation

, 65, 74, 119, 121, 152

manufacturing companies culture

, 75–81

phase 1

, 67–69

phase 2

, 70–72

regression analysis inference of with IFs

, 153–156

relation between CI tools with CPIs

, 157–158

selected CI tools

, 74

Analysis of variance (ANOVA)

, 48, 83, 95

influence of employee strength in manufacturing companies

, 92–93

influence of gender of respondent in manufacturing companies

, 91

influence of respondent experience in manufacturing companies

, 88–89

influence of turnover of manufacturing companies

, 90

influence of types of manufacturing companies

, 84–87

Analytical hierarchical process (AHP)

, 70

Anticipating customer needs (ACN)

, 25, 121, 130, 135, 145

Attitude, Behaviour, Culture principle (ABC principle)

, 164, 166, 169

Availability of process/machine (AP)

, 54–55, 130

Awarded manufacturing companies

, 81–83

partial correlation analysis

, 96–107

respondent behaviour characteristics in

, 95

Behaviours

, 14–15

Brochrasy theory

, 20

Bureaucratic culture

, 34–35

Change scale

, 51

Chi-square test

, 75, 77–78

Chief Executive Officers (CEO)

, 40–41, 44

Clan culture

, 35–36

Clan/Group culture

, 20

Clarifying policies (CP)

, 27, 145

CLP. See Clarifying policies (CP)

Cohesion (COH)

, 24–25, 145

Collaboration planning (CP)

, 56, 145

Commitment of top management (CTM)

, 52–53, 121, 123

Community culture

, 34–35

Competing values framework (CVF)

, 18–19, 21, 35–36

Competitive culture

, 34–35

Concurrent engineering (CE)

, 72

Confederation of Indian Industry (CII)

, 11–12

award for business excellence

, 11–12

benefits of awardees

, 12

CII-EXIM

, 11–12

list of awarded companies

, 13

Confidence interval (CI)

, 57–58

Configuration model

, 16

Consumer

, 1

Continuous improvement (CI)

, 4–5, 54, 121, 123–124

basic analysis for CI Tool SCM with CPIs

, 145–150

descriptive statistics for CPIs

, 124–128

descriptive statistics for IFs

, 122–124

developed conceptual model

, 170

effects on culture development

, 165

impacts on CPIs

, 167

implementing

, 33

in manufacturing

, 66

relation between CI tools with CPIs

, 157–158

relationship of CI tools and PE

, 67

relationship of OC with CI tools and performance

, 37–40

selection

, 65–66, 74

statistical analysis

, 128–152

survey

, 67

tools

, 43–45, 52, 159

TQM

, 37–40

TQM with CPIs

, 121–128

Venn diagram for significance of CPIs with

, 168

Continuous quality improvement/total quality management (CQI/TQM)

, 38

Controlling (CON)

, 27, 135

Corporate procedures

, 119

Correlation

, 48–49

analysis

, 128–129, 139, 150

coefficients

, 48–49

Cost (C)

, 1, 22–23

equation

, 2

Cost-based pricing. See Product pricing

Creativity

, 6, 117, 119

Cronbach’s alpha coefficients

, 61

Cultural performance indicators (CPIs)

, 24, 27, 46, 65, 121

CI tool TQM with

, 121–128

descriptive statistics for

, 124, 128, 137–138

impact of IFs and CPIs testing by t-test

, 129, 139–140, 150–151

relation between CI tools with CPIs

, 157–158

Culture. See also Hierarchic(al) culture

, 12–13, 33–34, 65, 159

CI tools effects on culture development

, 165

level of presence of cultures in awarded and non-awarded companies

, 163

manufacturing companies

, 75–81

organizational

, 14–21

types

, 34

Customer

, 3–4

involvement

, 53

requirements

, 4–5

Customer requirement adherence (CRA)

, 55, 130

Degree of quality improvement implementation

, 38

Delivery (D)

, 23–24

Demographic variables

, 160

Descriptive statistics

for CPIs

, 124, 128, 137–138, 148, 150

for IFs

, 122, 124, 135, 137, 146, 148

Developing people (DEP)

, 25, 145

Development(al) culture

, 38–39, 99, 102, 161

Earnings

, 27

Economic production system

, 1

Efficiency

, 22

Emotional intelligence

, 95

Emphasizing speed (ES)

, 26, 135

Employee Behaviour

, 95

Employee empowerment (EE)

, 55, 130

Employee strength in participated manufacturing company

, 80–81

Encouraging participation (EP)

, 25, 121, 135, 145

Environment (E)

, 24

culture

, 14–16

Environment management system (EMS)

, 72

Environmental perception

, 15–16

Expecting accurate work (EAW)

, 27, 121

Exponential changes

, 119

External orientation

, 18

Externally oriented organizational culture

, 35

Factor analysis

, 70–72

Financial performance

, 22

Five-point Likert scale

, 51

Flexibility (F)

, 23

Focus of customer (FC)

, 53, 121, 123, 130

Focusing on competition with competitiveness (FOCC)

, 26, 121, 135, 145

Focusing on competition with overall economic performance (FOCE)

, 26, 121, 135, 145

Formal rules (FR)

, 27, 135, 145

Fujio Cho (chief engineer of Toyota Corporation)

, 3–4

Global Excellence Model Council (GEM Council)

, 5–6

assessment criteria

, 6

awards assessment process

, 6

about organization

, 5–6

timeline for award

, 6, 12

worldwide manufacturing/business excellence awards

, 7–11

Globalization

, 5

impact of

, 1

need for study

, 27–28

Group culture

, 38–39, 99, 102

orientation

, 38–39

type

, 83, 91, 161

Hard Work ethic

, 27

Hierarchic(al) culture. See also Organizational culture (OC)

, 21, 35–36

in awarded and non-awarded manufacturing companies

, 118, 120

hierarchical/stable culture

, 20

mean at all levels for

, 115

t-test for

, 117

type for awarded companies

, 91, 94, 111, 161–162

Human management

, 164

Human resource orientation

, 18

Hypothesis

for evaluation

, 46

testing

, 45, 107, 109, 152, 157

Imperative factors (IFs)

, 45–46, 52–53, 65, 121, 129

descriptive statistics for

, 122, 124, 135, 137

impact of IFs and CPIs testing by t-test

, 129, 139–140

Improvement orientation

, 18

Incremental efforts

, 119

Indian manufacturing

companies

, 43–44

industries

, 164–166

Individual behaviours

, 14–15

Individual work

, 34

Informal rules

, 27

Information driven globalization

, 5

Initiating significant change (ISC)

, 25–26, 135

Innovation (I)

, 22, 26, 135

Inspiring people to exceed expectations (IPEE)

, 26, 121

Integrated customer relationship planning (ICR)

, 56, 145

Inter organizational communication (IOC)

, 56, 145

Interdepartmental coordination

, 18

Inventory strategy (IS)

, 55, 130

Item analysis

, 48

Item to Total Correlation

, 48

IVN. See Innovation (I)

Japan Institute of Planned Maintenance (JIPM)

, 67

Leadership

, 164

Lean management

, 5

Lean manufacturing (LM)

, 74

Level scale

, 51

Likert scale

, 51

Linear regression test

, 49

Literature review of manufacturing operation

existing research model

, 40

implementing CI tools

, 33

literature on organizational culture and linkages to organizational success

, 33–40

problem observations and research gaps

, 40–41

Locus of Control

, 95

Management

, 34

system

, 14–15

Management of Human Resources (MHR)

, 54, 121, 123–124

Manufacturing

, 1–3

and components

, 3

Manufacturing companies culture

, 75–81

employee strength in each of participated manufacturing company

, 80–81

experience levels of respondents

, 78

gender category of respondents

, 78–80

location of manufacturing companies participated for survey

, 75

statistical analysis

, 81–109

turnover of manufacturing companies participated for survey

, 75–78

types of manufacturing companies participated for survey

, 75

Market

leadership

, 26–27

market/rational culture

, 20

Market leadership focusing market share (MLMS)

, 26–27, 121

Market leadership with marketing and sales orientation (MLMO)

, 26–27, 121

Mean

, 109–110

at all levels for development culture

, 114

at all levels for group culture

, 112

at all levels for hierarchical culture

, 115

at all levels for rational culture

, 113

value

, 161

Measure of performance (MOP)

, 24

Measurement, Examine and Manage (MEM)

, 54, 121, 124

Micro-management

, 27

Morale (M)

, 24

MUDA, MURA, and MURI approach (Three M’s approach)

, 6

MUDA types

, 55

Multi Trait Multi Methods analysis (MTMM analysis)

, 38–39

National cultures

, 18

National Quality Improvement Act

, 5

Non-awarded manufacturing companies

, 81–83

partial correlation analysis

, 96–107

respondent behaviour characteristics in

, 95

Non-value-added processes

, 6

Olympic Games motto

, 3–4

Organizational culture (OC)

, 12–14, 16, 21, 33, 159

cultural types with competing value framework

, 18–21

environment and organization culture

, 14–16

literature on organizational culture and linkages to organizational success

, 33–40

measuring

, 16–18

organizational success/world class performance

, 33–35

relationship of OC with CI tools and performance

, 37–40

role on effectiveness of software process improvement/deployment

, 35–37

societal culture vs.

, 14–15

Overall Process Oriented Performance

, 25

Partial correlation

analysis

, 96–107

awarded companies

, 98–102

non-awarded companies

, 105–107

test

, 48–49

Partner development (PD)

, 56, 145

Parts per Billion (PPB)

, 4

Parts per Million (PPM)

, 4

Pearson correlation coefficient

, 48–49

Performance elements (PE)

, 67, 168

relationship of CI tools and

, 67–69

Performance measure

, 3

Performance measurement

, 21–27

CPI

, 24–27

performance element of WCM

, 22–24

Performance measurement planning (PMP)

, 56, 145

Policy adherence

, 117–119

Post globalization

, 1

Predominance of teamwork

, 34

Price-based costing

, 1

Principal component analysis (PCA)

, 70–71

Process

, 4–5

Product pricing

, 1

Productivity (P)

, 22

Promotions

, 116–117

Quality

, 3–4

Quality (Q)

, 22

Quality Function Deployment (QFD)

, 54

Quality management

, 53

practices

, 38–39

Quality process management (QPM)

, 53–54, 121, 123

Questionnaire design

, 49–60

change scale

, 51

data collection and sample size fixation

, 56–60

factors

, 52–56

method of collecting sample

, 56–57

sample size

, 57–60

Satty scale

, 50

Rational culture

, 38–39, 83, 91, 99, 102, 161

Recognitions

, 116–117

Regression

analysis

, 129, 140, 145, 152

coefficient

, 130

Reliability test

, 48, 81, 83

Research methodology

, 43, 46

hypothesis for evaluation

, 46

main survey

, 62–63

objectives of study

, 45

pilot study

, 49–60

problem background

, 43

proposed conceptual model

, 44

questionnaire design

, 49–60

significance of research study

, 44–45

statement of problem

, 43–44

statistical tool

, 48–49

Respondents

behaviour characteristics in awarded and non-awarded manufacturing companies

, 95

experience levels of

, 78

gender category of

, 78–80

Role culture

, 19–20

Rules

, 119

of thumb

, 71

Safety (S)

, 24

Sales and operations planning (SOP)

, 56, 145

Satty scale

, 50–51, 70

Scale reliability assessment

, 48

Serious cost reduction

, 1

Seven-point Likert scale

, 51

Showing hard-work ethic (SHWE)

, 27, 121

Six Sigma

, 5

Societal culture

, 14–15

Software process improvement (SPI)

, 35–36

deployment

, 36–37

SPSS package

, 70–71

Standard deviation

, 110, 119, 161

Standardized product and process flow strategy (SPFS)

, 56, 130, 135

Statistical analysis

, 81, 109, 128, 152

ANOVA

, 83–95

for CI tool SCM (IFs) with CPIs

, 150–152

comparative result

, 109–119

correlation analysis

, 128–129

hypothesis testing

, 107–109

impact of IFs and CPIs testing by t-test

, 129, 139–140

mean

, 109–110

partial correlation analysis

, 96–107

relationship establishment and testing using regression analysis

, 129–152

reliability test

, 81–83

respondent behaviour characteristics in awarded and non-awarded manufacturing companies

, 95

variation

, 110–119

Statistical process control (SPC)

, 37

Statistical tool

, 48–49

Stratified random sampling

, 57

Stretched targets

, 119

Stringent project control

, 119

Supply chain management (SCM)

, 46, 72, 74

t-test

, 49

for hierarchical culture

, 117

impact of IFs and CPIs testing by

, 129, 139–140, 150–151

Team orientation

, 34

Technology in WCM

, 3–4

Throughput time with flexibility (TTF)

, 55–56, 130

Timeline for award

, 6

Top management

, 35–36, 52–53

Total productive lean manufacturing (TPLM)

, 46, 59, 72, 74

Total productive maintenance (TPM)

, 74

Total quality management (TQM)

, 37, 40, 46, 58–59, 72, 74

CI tool TQM with CPIs

, 121–128

Total quality management

, 129

Trinidad and Tobago (T and T)

, 39–40

Trust (TRU)

, 25, 121, 145

Value-added physical entity

, 3

Value-addition

, 168

Variation

, 110–119

Waste

, 55

Work performance

, 119

World class manufacturing (WCM)

, 3–4, 43, 65, 159

awards and winning criteria

, 5–12

CII-EXIM

, 11–12

GEM Council

, 5–6

goals of

, 4

objectives

, 4

performance element of

, 22–24