Patterns and Possibilities: Exploring the Meaning of Kindness
Kindness in Management and Organizational Studies
ISBN: 978-1-80262-158-7, eISBN: 978-1-80262-157-0
Publication date: 26 January 2022
Abstract
In this chapter, authors take a narrative/interpretive approach by sharing insights from millennials and Generation Z as to the definition of kindness as a behaviour and action. Sixty-six individuals living in North America, Africa and Europe were interviewed during the pandemic (October 2020). They were asked to describe an incident in which they expressed kindness and/or in which it was expressed to them. Authors identified five themes (metapatterns) which denote different ways kindness is described through narrative. These kindness behaviours include: (1) kindness as a small act, (2) kindness as an event, (3) kindness as intervention and (4) kindness as consideration. The fifth form of kindness operates with more performative qualities, and the authors' have dubbed it as ‘kindness [that] makes me feel good’. Authors attempt not to constrain or essentialize what kindness behaviour is, but rather to reveal patterns while also leaving room for possibilities.
Keywords
Citation
Williams, K.S. and Weigand, H. (2022), "Patterns and Possibilities: Exploring the Meaning of Kindness", Thomason, M. (Ed.) Kindness in Management and Organizational Studies (Kindness at Work), Emerald Publishing Limited, Leeds, pp. 1-12. https://doi.org/10.1108/978-1-80262-157-020221001
Publisher
:Emerald Publishing Limited
Copyright © 2022 Kristin S. Williams and Heidi Weigand. Published under exclusive licence by Emerald Publishing Limited