Index
Contemporary Approaches Studying Customer Experience in Tourism Research
ISBN: 978-1-80117-633-0, eISBN: 978-1-80117-632-3
Publication date: 8 August 2022
Citation
(2022), "Index", Jaziri, D. and Rather, R.A. (Ed.) Contemporary Approaches Studying Customer Experience in Tourism Research, Emerald Publishing Limited, Leeds, pp. 287-296. https://doi.org/10.1108/978-1-80117-632-320221027
Publisher
:Emerald Publishing Limited
Copyright © 2022 Dhouha Jaziri and Raouf Ahmad Rather. Published under exclusive licence by Emerald Publishing Limited
INDEX
- Prelims
- Part I Theoretical Foundations
- Chapter 1 Readdressing the Consumption Experience, Customer Experience, and Consumer Value: A Happy Marriage Blessed by Introspective Approach in Tourism Field
- Chapter 2 Customer Experience in Tourism and Hospitality: What Do We Know and What Should We Know? Insights From a Bibliometric Analysis
- Part II Methodological Development – From Interpretive, Integrative, to Organizational Approaches Studying CX
- Chapter 3 Calling on Autohermeneutic Phenomenology to Delve Into the Deeper Levels of Experience
- Chapter 4 A Netnographic Approach on Cyber-Customer Experience in Online Visitor Attractions
- Chapter 5 Measuring Affective Components of Customer Experience: Conceptual and Methodological Issues
- Chapter 6 Customer Experiential Knowledge-Process Competence in Driving Experience-Based Innovation: An Ethnography Lens in Well-Being Tourism
- Chapter 7 The EA-Approach; a Customer-Centered Management System to Produce, Manage, and Assess Relevant Experiences for the Hospitality and Tourism Industry
- Part III A Process View of CX Through Tourism Journey and Memorable Tourism Experience
- Chapter 8 Memorable Digital Tourism Experience: Utilization of Emotions and Sensory Stimuli With Service-Dominant Logic
- Chapter 9 Memorable Experiences of Tourists Who Participate in Tea Tourism: Turkey Sample
- Part IV Nomological Network of CX Across Tourism Types
- Chapter 10 How to Engage Young Adults in Contemporary Arts? A Reflection on the Aesthetic Experience and Its Impact on Cultural Tourism
- Chapter 11 Film-Induced Tourism: A Consumer Perspective
- Chapter 12 The Power of Price and Quality to Explain Customer Satisfaction Through Spatial Analysis
- Chapter 13 Unveiling the Customer Experience–Loyalty Nexus in Tourism During Crises
- Conclusion: Informing Customer Experience and Scope for Future Research
- Index