Addressing the Challenges of DMOs in the Italian Alps Through CBL in a Time of Pandemic: A 2020–2021 Online Workshop at the University of Bergamo
The Emerald Handbook of Challenge Based Learning
ISBN: 978-1-80117-491-6, eISBN: 978-1-80117-490-9
Publication date: 8 August 2022
Abstract
As the International Organization for Standardization (ISO) has stated in their original definition of quality (ISO 8402:1994), quality is “the totality of characteristics of an entity that bear on its ability to satisfy stated and implied needs.” The authors consequently believe that not only learning from challenges – the relevant entity – should be intended as a task aimed to satisfy the needs of both challenged learners and challenged businesses, but also that not all the entity's needs are stated from the beginning of the process.
These were the methodological assumptions of a workshop on destination management held from October 2020 to February 2021 in the frame of tourism studies at the University of Bergamo. Though the workshop was entirely run through digital channels in a time of pandemic, it successfully provided five destination management organizations (DMOs) and an association among hosts in the Bergamo Alps with a variety of digital communication products.
The workshop was special in terms of satisfaction expressed by participants as well as the involved DMOs. The participants' deliveries became active components of the destinations' policies. A professional video came as a welcome addition.
Implied needs which the workshop came across – namely, doubts on the reliability of tourism data, cooperation among local actors, prerequisites in building a new website, the role of food and recipes in promoting a destination identity, best practices in guiding guests through planned itineraries, and the role of a city administration in controlling overtourism – were identified while researching and producing.
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Acknowledgements
Acknowledgments
For their involvement and cooperation in the 2020–2021 PMTS04 workshop at the University of Bergamo the authors would like to thank Promoserio (Maurizio Forchini, Martina Biffi and Serena Bonetti in particular), the Gruppo di Azione Locale Valle Seriana e Laghi Bergamaschi (Chiara Tisat), Alto Brembo (Andrea Paleni), VisitBrembo (Elena Riceputi), Bergamo B&B and Co. (Chiara Brembilla, Cinzia Fradusco and Maria Grazia Mapelli), the City of Vertova, Maria Riccardi, and the Data Appeal Company (Mirko Lalli, Martina Tabani and Mario Romanelli). Professor Patrizia Anesa from the UniBg supervised the workshop as a Research Fellow in English Language and Translation.
Citation
Peretta, R., Cuomo, M., Rovelli, L. and Milesi, G. (2022), "Addressing the Challenges of DMOs in the Italian Alps Through CBL in a Time of Pandemic: A 2020–2021 Online Workshop at the University of Bergamo", Vilalta-Perdomo, E., Membrillo-Hernández, J., Michel-Villarreal, R., Lakshmi, G. and Martínez-Acosta, M. (Ed.) The Emerald Handbook of Challenge Based Learning, Emerald Publishing Limited, Leeds, pp. 157-175. https://doi.org/10.1108/978-1-80117-490-920221007
Publisher
:Emerald Publishing Limited
Copyright © 2022 Roberto Peretta, Martina Cuomo, Lucia Rovelli and Giorgia Milesi. Published under exclusive licence by Emerald Publishing Limited