Metrics for Vital ITSM Processes
Delivering ITSM for Business Maturity: A Practical Framework
ISBN: 978-1-78973-254-2, eISBN: 978-1-78973-251-1
Publication date: 6 March 2019
Citation
Weed-Schertzer, B. (2019), "Metrics for Vital ITSM Processes", Delivering ITSM for Business Maturity: A Practical Framework, Emerald Publishing Limited, Leeds, pp. 163-166. https://doi.org/10.1108/978-1-78973-251-120191006
Publisher
:Emerald Publishing Limited
Copyright © 2019 Emerald Publishing Limited