Bibliography

Accenture, n.d. Accenture . (n.d.). Creating the best customer experience. Retrieved from https://www.accenture.com/us-en/interactive-index. Accessed on July 17, 2018.

ACHE Healthcare Executive, 2018 ACHE Healthcare Executive . (2018). Competencies assessment tool. Research & Resources. Retrieved from https://www.ache.org/newclub/resource/competencies.cfm. Accessed on July 17, 2018.

Ahadi, 2004 Ahadi, H. (2004). An examination of the role of organizational enablers in business process reengineering and the impact of information technology. Information Resources Management Journal, 17(4), 1–19. doi:10.4018/irmj.2004100101

Al-Badi et al., 2017 Al-Badi, A. , Tarhini, A. , & Al-Kaaf, W. (2017). Financial incentives for adopting cloud computing in higher educational institutions. Asian Social Science, 13(4), 162. doi:10.5539/assv13n4p162

Alexandre, 2018 Alexandre, A. (2018). Belgium contributes to world food programme blockchain project. Cointelegraph, April 21. Retrieved from https://cointelegraph.com/news/belgium-contributes-to-world-food-programmeblockchain-project. Accessed on July 17, 2018.

Alsher, 2013 Alsher, P. (2013, October 29). The CAST of characters for implementing organizational changes. IMA's implementing organizational changes at speed blog. Retrieved from https://www.imaworldwide.com/blog/bid/189157/The-CAST-of-Characters-for-Implementing-Organizational-Changes. Accessed on July 17, 2018.

American College of Health Executives, 2018 American College of Health Executives . (2018). ACHE healthcare executive 2018 competencies assessment tool. American College of Health Executives. Retrieved from https://www.ache.org/newclub/resource/competencies.cfm. Accessed on July 17, 2018.

Anderson, 1949 Anderson, H. C. (1949). The emperor's new clothes. Boston, MA: Houghton Mifflin Co.

Andriole, 2015 Andriole, S. (2015). What C-suite executives need to know about digital strategy and emerging technologies. Forbes, October 08. Retrieved from https://www.forbes.com/sites/steveandriole/2015/10/07/analytics-iot-sociallocation-security-how-to-all-get-along-a-note-to-c-suiters/#dfbc646ab27a. Accessed on July 17, 2018.

Andriole, 2018 Andriole, S. (2018). Implement first, ask questions later (or not at all). MIT Sloan Management Review, April 13. Retrieved from https://sloanreview-mit-edu.cdn.ampproject.org/c/s/sloanreview.mit.edu/article/implement-first-ask-questions-later-or-not-at-all/amp. Accessed on July 17, 2018.

Anthony, 2014 Anthony, S. (2014). First mover or fast follower? Harvard Business Review, July 23. Retrieved from https://hbr.org/2012/06/first-mover-orfast-Follower. Accessed on July 17, 2018.

Appian, 2018 Appian . (2018). Top 10 digital transformation trends for 2018. TradePub.com. Retrieved from https://sf.tradepub.com/free/w_appf228/. Accessed on July 17, 2018.

Apple, 2017 Apple . (2017, December 28). A message to our customers. Apple. Retrieved from https://www.apple.com/iphone-battery-and-performance/. Accessed on July 17, 2018.

Armenakis et al., 1993 Armenakis, A. A. , Harris, S. G. , & Mossholder, K. W. (1993). Creating readiness for organizational change. Human Relations, 46(6), 681–703. doi:10.1177/001872679304600601

AT&T Profile, n.d. AT&T Profile . (n.d.). AT&T Company Website. Retrieved from http://about.att.com/sites/company_profile. Accessed on July 17, 2018.

Avila and Garcés, 2016 Avila, O. , & Garcés, K. (2016). Change management support to preserve business–information technology alignment. Journal of Computer Information Systems, 57(3), 218–228. doi:10.1080/08874417.2016.1184006

Barreau, 2001 Barreau, D. (2001). The hidden costs of implementing and maintaining information systems. The Bottom Line, 14(4), 207–213. doi:10.1108/08880450110408481

Beattie, 2018 Beattie, A. (2018). Data protectionism: The growing menace to global business. Financial Times, May 13. Retrieved from https://www.ft.com/content/6f0f41e4-47de-11e8-8ee8-cae73aab7ccb. Accessed on July 17, 2018.

Beckley, 2015 Beckley, A. M. (2015). How the cloud is changing the role of technology leaders. Wired, August 07. Retrieved from https://www.wired.com/insights/2013/09/how-the-cloud-is-changing-the-role-of-technology-leaders/. Accessed on July 17, 2018.

Benko and Donovan, 2016 Benko, C. , & Donovan, J. (2016). Inside AT&T's radical talent overhaul. Harvard Business Review, October 07. Retrieved from https://hbr.org/2016/10/atts-talent-overhaul. Accessed on July 17, 2018.

Bezos, 1997 Bezos, J. (1997). Letter to Shareholders. U.S. securities and exchange commission archives. Retrieved from https://www.sec.gov/Archives/edgar/data/1018724/000119312518121161/d456916dex991.htm. Accessed on July 17, 2018.

Birkinshaw and Heywood, n.d. Birkinshaw, J. , & Heywood, S. (n.d.). Putting organizational complexity in its place. McKinsey Insights. Retrieved from https://www.mckinsey.com/business-functions/organization/our-insights/putting-organizationalcomplexity-in-its-place. Accessed on July 17, 2018.

Blake, 2018 Blake, M. (2018). On disability, Twitter is better late than never. CNN, April 13. Retrieved from https://www.cnn.com/2018/04/13/opinions/twitterchanges-terms-on-disability-blake-opinion/index.html. Accessed on July 17, 2018.

Blons, 2018 Blons, E. (2018, February 17). Change management in the era of artificial intelligence: Building trust through transparency and accountability. Linkedin Pulse. Retrieved from https://www.linkedin.com/pulse/change-management-era-artificial-intelligence-building-blons/. Accessed on July 17, 2018.

Bolles, 1981 Bolles, R. N. (1981). Three boxes of life and how to get out of them. Berkeley, CA: Ten Speed Press.

Bonnet, 2014 Bonnet, D. (2014). Convincing employees to use new technology. Harvard Business Review, November 14. Retrieved from https://hbr.org/2014/09/convincing-employees-to-use-new-technology. Accessed on July 17, 2018.

Boston Consulting Group, n.d. Boston Consulting Group . (n.d.). Digital transformation – Strategy for digitizing the business. Boston Consulting Group. Retrieved from https://www.bcg.com/capabilities/technology-digital/digital.aspx. Accessed on July 17, 2018.

Bridges, 2017 Bridges, W. (2017). Managing transitions: Making the most of change. Boston, MA: Da Capo Lifelong Books.

Brothers, 2005 Brothers, C. (2005). Language and the pursuit of happiness: A new foundation for designing your life, your relationships & your results. Naples, FL: New Possibilities Press.

Brown, n.d. Brown, S. A. (n.d.). A history of the bar code. Economic History Services. Retrieved from https://eh.net/encyclopedia/a-history-of-the-bar-code/. Accessed on July 17, 2018.

Calaway, 2017 Calaway, L. (2017, May 23). Sink the boats and burn the bridges! Expressworks. Retrieved from http://www.expressworks.com/sharepointadoption/sink-the-boats-and-burn-the-bridges. Accessed on July 17, 2018.

Caminiti, 2018 Caminiti, S. (2018). AT&T's $1 billion gambit: Retraining nearly half its workforce for jobs of the future. CNBC, March 13. Retrieved from https://www.cnbc.com/2018/03/13/atts-1-billion-gambit-retraining-nearlyhalf-its-workforce.html. Accessed on July 17, 2018.

Campbell et al., 1995 Campbell, A. , Goold, M. , & Alexander, M. (1995). Corporate strategy: The quest for parenting advantage. Harvard Business Review, 73(2), 120–132.

Cannon, 1929 Cannon, W. B. (1929). Bodily changes in pain, hunger, fear and rage: An account of recent researches into the function of emotional excitement. New York, NY: D. Appleton.

Cava and Jones, 2016 Cava, M. D. , & Jones, C. (2016). For older CEOs, issue is knowing when to bow out. USA Today, April 22. Retrieved from https://www.usatoday.com/story/money/business/2016/04/19/older-ceos-issue-knowingwhen-bow-out/83114728/. Accessed on July 17, 2018.

CBS News, 2014 CBS News. (2014). Uber crunches user data to determine where the most ‘One-Night Stands’ come from. CBS News, November 18. Retrieved from https://sanfrancisco.cbslocal.com/2014/11/18/uber-crunches-user-data-todetermine-where-the-most-one-night-stands-come-from/. Accessed on July 17, 2018.

CC Group, n.d. CC Group . (n.d.). Agriculture blockchain technology. CC Group. Retrieved from https://ccgrouppr.com/practical-applications-of-blockchain-technology/sectors/agriculture/. Accessed on July 17, 2018.

Charlotte Center City, n.d. Charlotte Center City . (n.d.). Center City 2020 vision plan. Charlotte Center City. Retrieved from https://www.charlottecentercity.org/centercity-initiatives-2/plans/2020-vision-plan/. Accessed on July 17, 2018.

Charlotte, 2018 Charlotte, North Carolina Population 2018. (2018, June 12). World Population Review. Retrieved from http://worldpopulationreview.com/us-cities/charlotte-population/. Accessed on July 17, 2018.

Chatterjee, 2018 Chatterjee, S. (2018). HSBC says performs first trade finance deal using single blockchain. Reuters UK, May 14. Retrieved from https://uk.reuters.com/article/uk-hsbc-blockchain/hsbc-says-performs-first-trade-financetransaction-using-blockchain-idUKKCN1IF03H. Accessed on July 17, 2018.

CHG, 2009 CHG . (2009, December 22). Healthcare services placed among global elite corporate training programs. New-Medical.net. CHG Healthcare Services placed among global elite corporate training programs. (2009, December 22). New Medical. Retrieved from https://www.news-medical.net/news/20091222/CHG-Healthcare-Servicesplaced-among-global-elite-corporate-training-programs.aspx. Accessed on July 17, 2018.

Christensen, 2011 Christensen, J. (2011, August). The Decision to internally generate or outsource risk management activities. Doctoral thesis, Bond University, Australia. Retrieved from https://epublications.bond.edu.au/cgi/viewcontent.cgi?article=1095&context=theses. Accessed on July 17, 2018.

Clarke, 2017 Clarke, A. (2017). Digital government units: Origins, orthodoxy and critical considerations for public management theory and practice. SSRN Electronic Journal. p. 12. doi:10.2139/ssrn.3001188

Clifford, 2008 Clifford, S. (2008). Remember ‘2 All-Beef Patties?’ McDonald's hopes you do. The New York Times, July 17. Retrieved from https://www.nytimes.com/2008/07/17/business/media/17adco.html. Accessed on July 17, 2018.

CNN Video, 2018 CNN Video . (2018). Confusing questions Congress asked Zuckerberg. CNN, April 11. Retrieved from https://www.cnn.com/videos/cnnmoney/2018/04/11/facebook-zuckerberg-confusing-questions-congresscnnmoney-orig.cnnmoney. Accessed on July 17, 2018.

Cohan, 2018 Cohan, P. (2018). Apple: Warren Buffett's second big bad tech bet. Forbes, February 15. Retrieved from https://www.forbes.com/sites/petercohan/2018/02/15/apple-warren-buffetts-second-big-bad-tech-bet/#77b054e667ff. Accessed on July 17, 2018.

Conner, 2006 Conner, D . (2006). Managing at the speed of change: How resilient managers succeed and prosper where others fail. New York, NY: Random House.

Cook, 2018 Cook, T. (2018). Tim Cook reveals his tech habits: I use my phone too much. CNN Money, June 4. Retrieved from http://money.cnn.com/2018/06/04/technology/apple-tim-cook-screen-time/index.html. Accessed on July 17, 2018.

Cosgrove, 2017 Cosgrove, E. (2017). Cargill invests in predictive Ag ‘Data Refinery’ descartes labs' $30m Series B. AGfunders News, August 24. Retrieved from https://agfundernews.com/descartes-raise.html. Accessed on July 17, 2018.

Cotula, 2013 Cotula, L. (2013). The new enclosures? Polanyi, international investment law and the global land rush. Third World Quarterly, 34(9), 1605–1629. doi:10.1080/01436597.2013.843847

Cox, 2008 Cox, T. (2008). The kitty site that's a phenomenon. The Times, October 21. Retrieved from https://www.thetimes.co.uk/article/the-kitty-sitethats-a-phenomenon-5nh9bfpskzg. Accessed on July 17, 2018.

Creasey, n.d. Creasey, T. (n.d.). The costs & risks of poorly managed change. Prosci Change Management Blog. Retrieved from http://blog.prosci.com/thecosts-risks-of-poorly-managed-change. Accessed on July 17, 2018.

Creasey, n.d. Creasey, T. (n.d.). Latest data and key considerations for the CMO. Prosci Change Management Blog. Retrieved from http://blog.prosci.com/Latest-Data-and-Key-Considerations-for-the-CMO. Accessed on July 17, 2018.

Davies, 2015 Davies, H. (2015). Ted Cruz campaign using firm that harvested data on millions of unwitting Facebook users. The Guardian, December 11. Retrieved from https://www.theguardian.com/us-news/2015/dec/11/senator-ted-cruz-president-campaign-facebook-user-data. Accessed on July 17, 2018.

Deloitte Development LLC, 2013 Deloitte Development LLC . (2013). Boards and management teams – Illustrative governance operating model. Deloitte. Retrieved from https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Financial-Services/dttl-fsi-US-FSI-Developinganeffectivegovernance-031913.pdf. Accessed on July 17, 2018.

Desmet et al., 2016 Desmet, D. , Löffler, M. , & Weinberg, A. (2016). Modernizing IT for a digital-era. McKinsey Insights, September. Retrieved from https://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/modernizing-it-for-a-digital-era?cid=eml-web. Accessed on July 17, 2018.

Dewnarain et al., 2017 Dewnarain, G. , O'Connell, D. , & Gotta, M. (2017, October 6). SWOT: Slack, Worldwide. Gartner. Retrieved from https://www.gartner.com/doc/reprints?id=1-4K5I75F&ct=171108&st=sb. Accessed on July 17, 2018.

Dickens, 1859 Dickens, C. (1859). A tale of two cities. London: Chapman & Hall.

Draznin, 2017 Draznin, H. (2017). Jimmy Choo Co-Founder: “Society is better off when women earn equal”. CNN Money, June 30. Retrieved from http://money.cnn.com/2017/06/30/smallbusiness/tamara-mellon-jimmy-choo/index.html. Accessed on July 17, 2018.

Drucker, n.d. Drucker, P. (n.d.). Wikipedia Encyclopedia. Retrieved from https://en.wikipedia.org/wiki/Peter_Drucker. Accessed on July 17, 2018.

Dunleavy et al., 2006 Dunleavy, P. , Bastow, S. , Margetts, H. , & Tinkler, J. (2006). Digital era governance. Oxford: Oxford University Press.

Dunn, 2017 Dunn, L. E. (2017). Women in business Q&A: Tamara mellon. Huffington Post, June 05. Retrieved from https://www.huffingtonpost.com/entry/women-in-business-qa-tamara-mellon_us_59357964e4b0f33414194bf4. Accessed on July 17, 2018.

Eadicicco et al., 2017 Eadicicco, L. , Peckham, M. , Patrick Pullen, J. , & Fitzpatrick, A. (2017). TIME's 20 most successful technology failures of all time. Time, April 03. Retrieved from http://time.com/4704250/mostsuccessful-technology-tech-failures-gadgets-flops-bombs-fails/. Accessed on July 17, 2018.

Eccles, 1991 Eccles, R. G. (1991). The performance measurement Manifesto. Harvard Business Review, 69(1), 131–137.

Elton and Roe, 1998 Elton, J. , & Roe, J. (1998). Bringing discipline to project management. Harvard Business Review, 76(2), 153–160.

Eshet-Alkalai, 2009 Eshet-Alkalai, Y. (2009). A holistic model of thinking skills in the digital era. In Encyclopedia of distance learning (2nd ed., pp. 1088–1093). The Open University of Israel, Israel. doi:10.4018/978-1-60566-198-8.ch154

Everett, 2017 Everett, C. (2017). How culture change has to underpin success in digital transformation. Computer Weekly, January 19. Retrieved from https://www.computerweekly.com/feature/How-culture-change-has-tounderpin-success-in-digital-transformation. Accessed on July 17, 2018.

Ewenstein et al., 2015 Ewenstein, B. , Smith, W. , & Sologar, A. (2015). Changing change management. McKinsey Insights, July. Retrieved from https://www.mckinsey.com/featured-insights/leadership/changing-change-management. Accessed on July 17, 2018.

Facebook and the meaning of share ownership, 2017 Facebook and the meaning of share ownership. (2017). The Economist, September 30. Retrieved from https://www.economist.com/business/2017/09/30/facebook-and-the-meaning-of-share-ownership. Accessed on July 17, 2018.

Farnel, 1994 Farnel, F. (1994). Lobbying: Strategies and techniques of intervention. Paris: Editions d'Organisation.

Fisher, 1991 Fisher, M. (1991). The millionaire's book of quotations. London: Thorsons.

Flanding and Grabman, 2016 Flanding, J. , & Grabman, G. (2016). Change management in the cloud: The case for digital era governance. Presented at Cutter Summit: Unlock Digital Transformation, Cambridge, MA.

Foss and Lindenberg, 2013 Foss, N. J. , & Lindenberg, S. (2013). Microfoundations for strategy: A goal-framing perspective on the drivers of value creation. Academy of Management Perspectives, 27(2), 85–102. doi:10.5465/amp.2012.0103

Fowler, 2018 Fowler, G. A. (2018). What if we paid for Facebook – Instead of letting it spy on us for free? The Washington Post, April 05. Retrieved from https://www.washingtonpost.com/news/the-switch/wp/2018/04/05/what-if-wepaid-for-facebook-instead-of-letting-it-spy-on-us-for-free/. Accessed on July 17, 2018.

Freifeld, 2013 Freifeld, L. (2013, October 22). L&D best practices: Technology and technical development. Retrieved from https://trainingmag.com/content/ldbest-practices-technology-and-technical-development. Accessed on July 17, 2018.

Fruhlinger and Wailgum, 2017 Fruhlinger, J. , & Wailgum, T. (2017). 15 famous ERP disasters, dustups and disappointments. CIO, July 10. Retrieved from https://www.cio.com/article/2429865/enterprise-resource-planning/enterpriseresource-planning-10-famous-erp-disasters-dustups-anddisappointments.html. Accessed on July 17, 2018.

Fuller and Smith, 1991 Fuller, L. , & Smith, V. (1991). Consumers reports: Management by customers in a changing economy. Work, Employment and Society, 5(1), 1–16. doi:10.1177/0950017091005001002

Galang, 2016 Galang, J. (2016, July 14). Calgary-born Robert Opp leading UN World Food Programme's new innovation division. Retrieved from https://betakit.com/calgary-born-robert-opp-leading-un-world-food-programmesnew-innovation-division/. Accessed on July 17, 2018.

Gavett, 2016 Gavett, G. (2016). How self-service kiosks are changing customer behavior. Harvard Business Review, August 04. Retrieved from https://hbr.org/2015/03/how-self-service-kiosks-are-changing-customer-behavior. Accessed on July 17, 2018.

Glon, 2017 Glon, R. (2017, October 22). How does Uber work? Here's how the app lets you ride, drive, or both. DigitalTrends.com. Retrieved from https://www.digitaltrends.com/cars/how-does-uber-work/. Accessed on July 17, 2018.

Gofore, 2017 Gofore . (2017, December 18). Without risk there is no innovation. Retrieved from https://gofore.com/en/without-risk-no-innovation/. Accessed on July 17, 2018.

Goodall et al., 2015 Goodall, M. B. , Buckingham, M. , & Ashkenas, R. (2015). Reinventing performance management. Harvard Business Review, November 16. Retrieved from https://hbr.org/2015/04/reinventing-performance-management. Accessed on July 17, 2018.

Goran et al., n.d. Goran, J. , LaBerge, L. , & Srinivasan, R. (n.d.). Culture for a digital age. McKinsey Insights. Retrieved from https://www.mckinsey.com/businessfunctions/digital-mckinsey/our-insights/culture-for-a-digital-age. Accessed on July 17, 2018.

Graham-Harrison and Cadwalladr, 2018 Graham-Harrison, E. , & Cadwalladr, C. (2018). Revealed: 50 million Facebook profiles harvested for Cambridge Analytica in major data breach. The Guardian, March 17. Retrieved from https://www.theguardian.com/news/2018/mar/17/cambridge-analytica-facebook-influence-us-election. Accessed on July 17, 2018.

Greene and Kesselheim, 2010 Greene, J. A. , & Kesselheim, A. S. (2010). Pharmaceutical marketing and the new social media. New England Journal of Medicine, 363(22), 2087–2089. doi:10.1056/nejmp1004986

Grzinich et al., 1997 Grzinich, J. C. , Thompson, J. H. , & Sentovich, M. F. (1997). Implementation of an integrated product development process for systems. In Proceedings of Innovation in Technology Management. The Key to Global Leadership. PICMET '97, IEEE: Portland, OR. doi:10.1109/PICMET.1997.653448

Guidestar.org, n.d. Guidestar.org . (n.d.). African Mothers health initiative. Retrieved from https://www.guidestar.org/profile/26-0423197. Accessed on July 17, 2018.

Günther et al., 2017 Günther, W. A. , Mehrizi, M. H. , Huysman, M. , & Feldberg, F. (2017). Debating big data: A literature review on realizing value from big data. The Journal of Strategic Information Systems, 26(3), 191–209. doi:10.1016/j.jsis.2017.07.003

Haas, 2016 Haas, J. B. (2016). Increase your return on failure. Harvard Business Review, May 10. Retrieved from https://hbr.org/2016/05/increase-yourreturn-on-failure. Accessed on July 17, 2018.

Hall and Khan, 2002 Hall, B. H. , & Khan, B. (2002, November). Adoption of new technology. Retrieved from https://eml.berkeley.edu/∼bhhall/papers/HallKhan03%20diffusion.pdf. Accessed on July 17, 2018.

Haendly, 2016 Haendly, M. (2016, April 26). 5 tangible benefits of digital transformation. Retrieved from https://sapinsider.wispubs.com/Assets/Articles/2016/April/SPI-5-Tangible-Benefits-of-Digital-Transformation. Accessed on July 17, 2018.

Hammer and Champy, 2009 Hammer, M. , & Champy, J. (2009). Re-engineering the corporation. New York, NY: HarperCollins.

Hankin, 2018 Hankin, A. (2018, June 28). 9 companies Amazon is killing. Retrieved from https://www.investopedia.com/news/5-companiesamazon-killing/. Accessed on July 17, 2018.

Hannam, 2017 Hannam, K. (2017). GE wants to know why former CEO Jeff Immelt traveled the world with a spare jet. Fortune, December 13. Retrieved from http://fortune.com/2017/12/13/ge-investigation-jeff-immelt-spare-jet/. Accessed on July 17, 2018.

Harnessing the Energy of Change Champions, n.d. Harnessing the energy of change champions. (n.d.). The Clemmer Group. Retrieved from https://www.clemmergroup.com/articles/harnessing-energy-change-champions. Accessed on July 17, 2018.

Harvard Business Review Staff, 2016 Harvard Business Review Staff . (2016). The four phases of project management. The Harvard Review, November 03. Retrieved from https://hbr.org/2016/11/the-four-phases-of-project-management. Accessed on July 17, 2018.

Heath, 2017 Heath, A. (2017). Facebook has a new mission statement: ‘To bring the world closer together’. Business Insider, June 22. Retrieved from http://www.businessinsider.com/new-facebook-mission-statement-2017-6. Accessed on July 17, 2018.

Heng and Aljunied, 2015 Heng, Y. , & Aljunied, S. M. A. (2015). Can small states be more than price takers in global governance? Global Governance, 21(3), 435.

Herger, 2006 Herger, M. (2006, June 4). What is a business process expert, really? Retrieved from https://blogs.sap.com/2006/06/04/what-is-a-businessprocess-expert-really/. Accessed on July 17, 2018.

Hern, 2014 Hern, A . (2014). Uber investigates top executive after journalist's privacy was breached. The Guardian, November 19. Retrieved from https://www.theguardian.com/technology/2014/nov/19/uber-investigates-topexecutive-after-journalists-privacy-was-breached. Accessed on July 17, 2018.

Hirt and Willmott, 2014 Hirt, M. , & Willmott, P. (2014). Strategic principles for competing in the digital era. McKinsey Insights, May. Retrieved from https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/ourinsights/strategic-principles-for-competing-in-the-digital-age. Accessed on July 17, 2018.

Hopkins, 2017 Hopkins, J. (2017). Millennial managers: A guide for successful management. Forbes, July 10. Retrieved from https://www.forbes.com/sites/jamiehopkins/2017/07/08/millennials-managers-a-guide-for-successfulmanagement/#34ec6a6e2ac3. Accessed on July 17, 2018.

Hsu and Kang, 2018 Hsu, T. , & Kang, C. (2018). Demands grow for Facebook to explain its privacy policies. The New York Times, March 26. Retrieved from https://www.nytimes.com/2018/03/26/technology/ftc-facebook-investigationcambridge-analytica.html. Accessed on July 17, 2018.

Hunt and Banaji, 1988 Hunt, E. , & Banaji, M. R. (1988). The Whorfian hypothesis revisited: A cognitive science view of linguistic and cultural effects on thought. Indigenous Cognition: Functioning in Cultural Context, 41, 57–84. doi:10.1007/978-94-009-2778-0_5

Institute of Risk Management, n.d. Institute of Risk Management . (n.d.). Our story. Retrieved from https://www.theirm.org/about/our-story.aspx. Accessed on July 17, 2018.

International Organization for Standardization, 2009 International Organization for Standardization . (2009, November). Risk management – Principles and guidelines. Retrieved from https://www.iso.org/standard/43170.html. Accessed on July 17, 2018.

Irrera, 2017 Irrera, A. (2017). Banks scramble to fix old systems as IT ‘cowboys’ ride into sunset. Reuters, April 10. Retrieved from https://www.reuters.com/article/us-usa-banks-cobol/banks-scramble-to-fix-old-systems-as-itcowboys-ride-into-sunset-idUSKBN17C0D8. Accessed on July 17, 2018.

Jackson, 2015 Jackson, H. L. (2015). The hard side of change management. Harvard Business Review, July 13. Retrieved from https://hbr.org/2005/10/thehard-side-of-change-management. Accessed on July 17, 2018.

Jain and Beale, 2017 Jain, A. , & Beale, A. (2017). Developing a business case for digital investments in health and social care. International Journal of Integrated Care, 17(5), 316. doi:10.5334/ijic.3633

Järild, n.d. Järild, A. (n.d.). How digital disintermediation is disrupting food and financial advice. Retrieved from https://blog.thinque.com.au/how-digital-disintermediation-is-disrupting-food-andfinancial-advice. Accessed on July 17, 2018.

Javan, 2018 Javan, J. (2018). Share knowledge for learning, not marketing. UN Staff System College Blog. Retrieved from http://www.unssc.org/news-andinsights/blog/share-knowledge-learning-not-marketing/. Accessed on July 17, 2018.

Johansson, 2015 Johansson, A. (2015, August 20). FOMO marketing in the age of social media. Retrieved from https://www.relevance.com/fomo-marketing-in-theage-of-social-media/. Accessed on July 17, 2018.

Kantor and Streitfeld, 2015 Kantor, J. , & Streitfeld, D. (2015). Inside Amazon: Wrestling big ideas in a bruising workplace. The New York Times, August 15. Retrieved from https://www.nytimes.com/2015/08/16/technology/inside-amazon-wrestling-big-ideas-in-a-bruising-workplace.html. Accessed on July 17, 2018.

Kaufman, 2014 Kaufman, L. (2014). Chasing their star, on YouTube. The New York Times, February 1. Retrieved from https://www.nytimes.com/2014/02/02/business/chasing-their-star-on-youtube.html. Accessed on July 17, 2018.

Keller and Aiken, 2009 Keller, S. , & Aiken, C. (2009). The inconvenient truth about change management. New York, NY: McKinsey & Company. Retrieved from http://www.aascu.org/corporatepartnership/McKinseyReport2.pdf. Accessed on July 17, 2018.

Kenny, 2018 Kenny, G. (2018). Your strategic plans probably aren't strategic, or even plans. Harvard Business Review, April 30. Retrieved from https://hbr.org/2018/04/your-strategic-plans-probably-arent-strategic-or-evenplans. Accessed on July 17, 2018.

Kim et al., 2017 Kim, K. , Jung, S. , Hwang, J. , & Hong, A. (2017). A dynamic framework for analyzing technology standardisation using network analysis and game theory. Technology Analysis & Strategic Management, 30(5), 540–555. doi:10.1080/09537325.2017.1340639

Knol and Stroeken, 2001 Knol, W. H. C. , & Stroeken, J. H. M. (2001). The diffusion and adaption of information technology in small and medium sized enterprises through IT scenarios. Technology Analysis & Strategic Management, 13(2), 227–246. doi:10.1080/09537320123815

Knowles et al., 2015 Knowles, M. S. , Holton, E. F. , & Swanson, R. A. (2015). The adult learner: The definitive classic in adult education and human resource development. Abingdon: Routledge.

Kolbjornsrud et al., 2016 Kolbjornsrud, V. , Amico, R. , & Thomas, R. J. (2016). How artificial intelligence will redefine management. Harvard Business Review, November 2. Retrieved from https://hbr.org/2016/11/how-artificial-intelligence-willredefine-management. Accessed on July 17, 2018.

Kopp, n.d. Kopp, R. (n.d.). Defining Nemawashi. Retrieved from http://www.japanintercultural.com/en/news/default.aspx?newsID=234. Accessed on July 17, 2018.

Kotter, 1995 Kotter, J. P. (1995). Leading change: Why transformation efforts fail. Harvard Business Review, 73(2), 59–67.

Kotter, 1996 Kotter, J. P. (1996). Leading change. Boston, MA: Harvard Business School Press.

Kotter, 2007 Kotter, J. P. (2007). Leading change: Why transformation efforts fail. Harvard Business Review, January. Retrieved from https://hbr.org/2007/01/leading-change-why-transformation-efforts-fail. Accessed on July 17, 2018.

Kouzes and Posner, 2009 Kouzes, J. M. , & Posner, B. (2009). To lead, create a shared vision. Harvard Business Review, January. Retrieved from https://hbr.org/2009/01/to-lead-create-a-shared-vision. Accessed on July 17, 2018.

Kroc and Anderson, 1987 Kroc, R. , & Anderson, R. (1987). Grinding it out: The making of McDonald's. London: St. Martin's Griffin.

Kupersmith et al., n.d. Kupersmith, K. , Mulvey, P. , & McGoey, K. (n.d.). How to write a cost/benefit analysis for a business case. Retrieved from https://www.dummies.com/business/business-strategy/how-to-write-a-costbenefit-analysis-for-abusiness-case/. Accessed on July 17, 2018.

Lally et al., 2009 Lally, P. , van Jaarsveld, C. H. M. , Potts, H. W. W. , Wardle, J. (2009). How are habits formed: Modelling habit formation in the real world. European Journal of Social Psychology, 40(6), 998–1009. doi:10.1002/ejsp.674

Lambert, 2018 Lambert, F. (2018, May 31). Tesla Model 3 stopping distance improvements confirmed in new test, Musk says UI/ride comfort improvements coming. Retrieved from https://electrek.co/2018/05/30/tesla-model-3-stopping-distance-improvements-new-test-ui-ride-comfortroad-noise/. Accessed on July 17, 2018.

Lapouchnian, 2011 Lapouchnian, A. (2011, June 01). Exploiting requirements variability for software customization and adaptation. Doctoral thesis, University of Totonto, Toronto, ON. Retrieved from https://tspace.library.utoronto.ca/handle/1807/27586. Accessed on July 17, 2018.

Lattuch and Seifert, 2014 Lattuch, F. , & Seifert, A. (2014). Insights from change management consulting: Linking the hard and soft side of change with heuristics. In Management of permanent change (pp. 177–194). New York, NY: Springer.

Lawrynuik, 2018 Lawrynuik, S. (2018). Albertan born on a grain farm to rethink how World Food Programme's humanitarian aid is delivered. CBC News, January 03. Retrieved from http://www.cbc.ca/news/canada/calgary/robertopp-world-food-progamme-innovation-alberta-1.4471461. Accessed on July 17, 2018.

Lawson and Price, 2003 Lawson, E. , & Price, C. (2003). The psychology of change management. McKinsey Insights, June. Retrieved from https://www.mckinsey.com/business-functions/organization/our-insights/the-psychology-ofchange-management. Accessed on July 17, 2018.

Leary, 2018 Leary, K. (2018). The verdict is in: AI outperforms human lawyers in reviewing legal documents. Futurism, February 27. Retrieved from https://futurism.com/ai-contracts-lawyers-lawgeex/. Accessed on July 17, 2018.

Lessick and Kraft, 2017 Lessick, S. , & Kraft, M. (2017). Facing reality: The growth of virtual reality and health sciences libraries. Journal of The Medical Library Association, 105(4), 407–417. doi:10.5195/jmla.2017.329

Levin, 2017 Levin, M. (2017). Why great leaders (Like Richard Branson) inspire instead of motivate. Inc., March 30. Retrieved from https://www.inc.com/marissa-levin/why-great-leaders-like-richard-branson-inspire-instead-ofmotivate.htm. Accessed on July 17, 2018.

Levy, 2018 Levy, A. (2018). Amazon's sellers are going global, helping the company generate big profits. CNBC, April 27. Retrieved from https://www.cnbc.com/2018/04/26/amazon-25-percent-of-third-party-sales-came-fromglobal-sellers.html. Accessed on July 17, 2018.

Lewin, 1935 Lewin, K. (1935). A dynamic theory of personality. NewYork, NY: McGraw-Hill.

Lewin, 1936 Lewin, K. (1936). Principles of topological psychology. New York, NY: McGraw-Hill.

Likierman, 2009 Likierman, A. (2009). The five traps of performance measurement. Harvard Business Review, 87(10), 96–101.

Lim, 2018 Lim, C. (2018). From data to value: A nine-factor framework for databased value creation in information-intensive services. International Journal of Information Management, 39, 121–135.

Lipman, 2018 Lipman, V. (2018). Why employee development is important, neglected and can cost you talent. Forbes, January 29. Retrieved from https://www.forbes.com/sites/victorlipman/2013/01/29/why-development-planning-isimportant-neglected-and-can-cost-you-young-talent/#7513ed86f633. Accessed on July 17, 2018.

Louisot and Ketcham, 2014 Louisot, J. , & Ketcham, C. H. (2014). ERM enterprise risk management: Issues and cases. Chichester: John Wiley & Sons.

Luo et al., 2006 Luo, J. S. , Hilty, D. M. , Worley, L. L. , & Yager, J. (2006). Considerations in change management related to technology. Academic Psychiatry, 30(6), 465–469. doi:10.1176/appi.ap.30.6.465

Mahoney and Kor, 2015 Mahoney, J. T. , & Kor, Y. Y. (2015). Advancing the human capital perspective on value creation by joining capabilities and governance approaches. Academy of Management Perspectives, 29(3), 296–308. doi:10.5465/amp.2014.0151

Managing change: How law firms are answering the wake-up call, 2009 Managing change: How law firms are answering the wake-up call. (2009, July/August). Law Practice, 35(5), 32. Retrieved from https://www.americanbar.org/publications/law_practice_home/law_practice_archive/lpm_magazine_articles_v35_is5_pg32.html. Accessed on July 17, 2018.

Marr, 2016 Marr, B. (2016). Big data at Tesco: Real time analytics at the UK grocery retail giant. Forbes, November 17. Retrieved from https://www.forbes.com/sites/bernardmarr/2016/11/17/bigdata-at-tesco-real-time-analytics-at-the-uk-grocery-retail-giant/3/#1d6afed51333. Accessed on July 17, 2018.

Marshall, 2017 Marshall, A. (2017). Will Tesla's automated truck kill trucking jobs? Wired, November 17. Retrieved from https://www.wired.com/story/whatdoes-teslas-truck-mean-for-truckers/. Accessed on July 17, 2018.

Martin, 1995 Martin, B. L. (1995). The end of delegation? Information technology and the CEO. Harvard Business Review, 73(5), 161–172.

Mastrangelo et al., 2008 Mastrangelo, P. M. , Prochaska, J. , & Prochaska, J. (2008). How people change: The transtheoretical model of behavior change. Master's Tutorial at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology. San Francisco, CA.

McDonald's, n.d. McDonald's . (n.d.). McDonald's burgers: Hamburgers & cheeseburgers. Retrieved from https://www.mcdonalds.com/us/en-us/full-menu/burgers.html. Accessed on July 17, 2018.

McFarlan and Nolan, 2003 McFarlan, F. W. , & Nolan, R. L. (2003, August 25). Why IT does matter. Business School. Retrieved from https://hbswk.hbs.edu/item/why-it-doesmatter. Accessed on July 17, 2018.

Meffert and Swaminathan, 2017 Meffert, J. , & Swaminathan, A. (2017). Management's next frontier: Making the most of the ecosystem economy. McKinsey Insights, October. Retrieved from https://www.mckinsey.com/business-functions/digitalmckinsey/our-insights/managements-next-frontier. Accessed on July 17, 2018.

Merzenich, 2013 Merzenich, M. M. (2013). Soft-wired: How the new science of brain plasticity can change your life. San Francisco, CA: Parnassus.

Messina, 2017 Messina, C. (2017, May 30). The UN Leadership Framework: A catalyst for culture change at the UN. UN Staff System College Blog. Retrieved from http://www.unssc.org/news-and-insights/blog/un-leadershipframework-catalyst-culture-change-un/. Accessed on July 17, 2018.

Michie et al., 2018 Michie, l. , Balaam, M. , McCarthy, J. , Osadchiy, T. , & Morrissey, K. (2018). From her story, to our story. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems – CHI 18: Montreal, QC. doi:10.1145/3173574.31739

Miller et al., 2018 Miller, A. P. , Lewis, S. , & Waites, T. (2018). Essentials of advocacy. Journal of the American College of Cardiology, 71(22), 2598–2600.

Mind Content Tools Team, n.d. Mind Content Tools Team . (n.d.). Porter's five forces: Understanding competitive forces to maximize profitability. Retrieved from https://www.mindtools.com/pages/article/newTMC_08.htm. Accessed on July 17, 2018.

Mingardon et al., 2017 Mingardon, S. , Wolfgang, M. , Keenan, P. , Krief, A. , Doust, A. , & Adida, F. (2017, August 09). Digital-era change runs on people power. BCG: The New New Way of Working Series. Retrieved from https://www.bcg.com/encl/publications/2017/change-managementorganization-digital-era-change-runs-people-power.aspx. Accessed on July 17, 2018.

Mintzberg, 1994 Mintzberg, H. (1994). The fall and rise of strategic planning. Harvard Business Review, 72(1), 107–114.

Miriovsky et al., 2012 Miriovsky, B. J. , Shulman, L. N. , & Abernethy, A. P. (2012). Importance of health information technology, electronic health records, and continuously aggregating data to comparative effectiveness research and learning health care. Journal of Clinical Oncology, 30(34), 4243–4248. doi:10.1200/jco.2012.42.8011

Mitra et al., 2018 Mitra, A. , Oregan, N. , & Sarpong, D. (2018). Cloud resource adaptation: A resource-based perspective on value creation for corporate growth. Technological Forecasting and Social Change, 130, 28–38. doi:10.1016/j.techfore.2017.08.012

Morakanyane et al., 2017 Morakanyane, R. , Grace, A. , & O'Reilly, P. (2017). Conceptualizing digital transformation in business organizations: A systematic review of literature. BLED 2017 Proceedings, 21, 2–3.

Morris, 2011 Morris, P. W. (2011, February). Brief history of project management. Oxford: Oxford University Press. Retrieved from http://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780199563142.001.0001/oxfordhb-9780199563142-e-2. Accessed on July 17, 2018.

Morrison, 2016 Morrison, C. (2016). Digital transformation strategy. Glasgow: Digital Health & Care Institute. Retrieved from https://strathprints.strath.ac.uk/64342/. Accessed on July 17, 2018.

Murphy, 2017 Murphy, W. (2017, August 09). The nomenclature of artificial intelligence. Retrieved from https://www.intuitiveaccountant.com/peopleand-business/the-nomenclature-of-artificial-intelligence/#.W0ecD9JKhPY. Accessed on July 17, 2018.

Myrick, 2015 Myrick, J. G. (2015). Emotion regulation, procrastination, and watching cat videos online: Who watches internet cats, why, and to what effect? Computers in Human Behavior, 52, 168–176. doi:10.1016/j. chb.2015.06.001

Nadler et al., 1995 Nadler, D. , Shaw, R. B. , & Walton, A. E. (1995). Discontinuous change: Leading organizational transformation. San Francisco, CA: Jossey-Bass.

National Research Council, 1999 National Research Council . (1999). Being fluent with information technology. Washington, DC: National Academies Press. https://doi.org/10.17226/6482

Nelson, 2016 Nelson, L. J. (2016). Uber and Lyft have devastated L.A.'s taxi industry, city records show. LA Times, April 14. Retrieved from http://www.latimes.com/local/lanow/la-me-ln-uber-lyft-taxis-la-20160413-story.html. Accessed on July 17, 2018.

Net Market Share, n.d. Net Market Share . (n.d.). Search engine market share. Retrieved from https://www.netmarketshare.com/search-engine-market-share.aspx. Accessed on July 17, 2018.

Netburn, 2011 Netburn, D. (2011). Talking twin babies, Nyan cat among youtube's top videos of 2011. LA Times Blog, December 20. Retrieved from http://latimesblogs.latimes.com/technology/2011/12/talking-twin-babiesnyan-cat-and-friday-top-youtubes-most-watched-videos-of-2011.html. Accessed on July 17, 2018.

Ng et al., 2011 Ng, S. , Holm, E. , & Ante, S. E. (2011). Buffett bets $10. 7 billion in biggest tech foray. The Wall Street Journal, November 15. Retrieved from https://www.wsj.com/articles/SB10001424052970204323904577037742077676990. Accessed on July 17, 2018.

Nicas, 2018 Nicas, J. (2018). They tried to Boycott Facebook, Apple and Google. they failed. The New York Times, April 01. Retrieved from https://www.nytimes.com/2018/04/01/business/boycott-facebook-apple-google-failed.html. Accessed on July 17, 2018.

Nilsson, 2010 Nilsson, N. J. (2010). The quest for artificial intelligence: A history of ideas and achievements. Cambridge: Cambridge University Press.

Niven, 2010 Niven, P. R. (2010). Balanced scorecard step-by-step: Maximizing performance and maintaining results. Hoboken, NJ: John Wiley & Sons.

Nocera, 2018 Nocera, J. (2018, May 18). Wells Fargo has shown us its contemptible values. Bloomberg. Retrieved from https://www.bloomberg.com/view/articles/2018-05-18/wells-fargo-has-shown-its-customers-its-true-valuesjoe-nocera. Accessed on July 17, 2018.

Noria Corporation, 2007 Noria Corporation . (2007, August 09). Middle managers are biggest obstacle to lean enterprise. Retrieved from https://www.reliableplant.com/Read/7751/middle-managers-lean. Accessed on July 17, 2018.

O'Connor et al., 2018 O'Connor, G. C. , Corbett, A. C. , & Peters, L. S. (2018). Beyond the champion: Institutionalizing innovation through people. Stanford, CA: Stanford Business Books, an imprint of Stanford University Press.

O'Neil, 2017 O'Neil, G. M. (2017). Hiring algorithms are not neutral. Harvard Business Review, February 22. Retrieved from https://hbr.org/2016/12/hiringalgorithms-are-not-neutral. Accessed on July 17, 2018.

Oracle, n.d. Oracle . Oracle Big Data. (n.d.). Oracle. Retrieved from https://www.oracle.com/big-data/guide/what-is-big-data.html. Accessed on July 17, 2018.

Ostherr, 2018 Ostherr, K. (2018). Facebook knows a ton about your health. Now they want to make money off it. The Washington Post, April 18. Retrieved from https://www.washingtonpost.com/news/posteverything/wp/2018/04/18/facebook-knows-a-ton-about-your-health-now-they-want-to-make-moneyoff-it/. Accessed on July 17, 2018.

Ostrom, 1997 Ostrom, V. (1997). The meaning of democracy and the vulnerabilities of democracies: A response to Tocqueville's challenge. Ann Arbor, MI: University of Michigan Press.

Panorama, 2018 Panorama . (2018, May 02). The case for and against ERP customization. Retrieved from https://www.panorama-consulting.com/the-case-for-andagainst-erp-customization/. Accessed on July 17, 2018.

Panorama, n.d. Panorama . (n.d.). Why a business case is key to your digital transformation. Digital Transformation. Retrieved from https://www.panorama-consulting.com/why-a-business-case-is-key-to-your-digitaltransformation/. Accessed on July 17, 2018.

Pastin, 2018 Pastin, M. (2018). The surprise ethics lesson of Wells Fargo. Huffington Post, January 21. Retrieved from https://www.huffingtonpost.com/markpastin/the-surprise-ethics-lesson_b_14041918.html. Accessed on July 17, 2018.

Perry, 2014 Perry, D. (2014). Sex and Uber's ‘Rides of Glory’: The company tracks your one-night stands – and much more. The Oregonian, November 20. Retrieved from http://www.oregonlive.com/today/index.ssf/2014/11/sex_the_single_girl_and_ubers.html. Accessed on July 17, 2018.

Peterson, 2017 Peterson, H. (2017). McDonald's shoots down fears it is planning to replace cashiers with kiosks. Business Insider, June 23. Retrieved from http://www.businessinsider.com/what-self-serve-kiosks-at-mcdonaldsmean-for-cashiers-2017-6. Accessed on July 17, 2018.

Pharoah, 2018 Pharoah, M. (2018, April 9). Transforming change management with artificial intelligence (AI). Retrieved from https://www.andchange.com/transforming-change-management-artificial-intelligence-ai/. Accessed on July 17, 2018.

Polanyi, 1945 Polanyi, K. (1945). Origins of our time: The great transformation. London: V. Gollancz.

Prosci, n.d. Prosci . (n.d.). A change management office primer. Retrieved from https://www.prosci.com/change-management/thought-leadership-library/achange-management-office-primer. Accessed on July 17, 2018.

Pullen, 2014 Pullen, J. P. (2014). Everything you need to know about Uber. Time, November 04. Retrieved from http://time.com/3556741/uber/. Accessed on July 17, 2018.

Regalado, 2013 Regalado, A. (2013). Who coined ‘cloud computing’? MIT Technology Review, December 30. Retrieved from https://www.technologyreview.com/s/425970/who-coined-cloud-computing/. Accessed on July 17, 2018.

Regulation (EU), 2016 Regulation (EU) . (2016). 2016/679, of the European Parliament and the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), Official Journal of the European Union, L 119, 1 (hereafter “GDPR”).

Reuters Graphics, n.d. Reuters Graphics . (n.d.). COBOL blues. Retrieved from http://fingfx.thomsonreuters.com/gfx/rngs/USA-BANKS-COBOL/010040KH18J/index.html. Accessed on July 17, 2018.

Rezek, 2017 Rezek, M. (2017). The 3 types of fear that are hindering your growth as a leader. Inc., July 10. Retrieved from https://www.inc.com/maryrezek/overcome-3-main-reasons-people-fear-speaking-up.html. Accessed on July 17, 2018.

Rick, 2018 Rick, T. (2018, April 30). Culture change is key in digital transformation. Retrieved from https://www.torbenrick.eu/blog/culture/culture-change-iskey-in-digital-transformation. Accessed on July 17, 2018.

Roberto, 2005 Roberto, D. A. (2005). Change through persuasion. Harvard Business Review, February. Retrieved from https://hbr.org/2005/02/change-throughpersuasion. Accessed on July 17, 2018.

Robertson, 2007 Robertson, P. (2007). Always change a winning team. London: Cyan.

Rogers, 2003 Rogers, E. M. (2003). Diffusion of innovations (5th ed.). New York, NY: Free Press.

Rogow, n.d. Rogow, B. J. (n.d.). Demand chains. Retrieved from http://demandchains.com/about-us/bruce-j-rogow. Accessed on July 17, 2018.

Rosenberg et al., 2018 Rosenberg, M. , Confessore, N. , & Cadwalladr, C. (2018). How Trump consultants exploited the Facebook data of millions. The New York Times, March 17. Retrieved from https://www.nytimes.com/2018/03/17/us/politics/cambridge-analytica-trump-campaign.html. Accessed on July 17, 2018.

Rosenblat, 2016 Rosenblat, A. (2016). The truth about how Uber's app manages drivers. Harvard Business Review, April 07. Retrieved from https://hbr.org/2016/04/the-truth-about-how-ubers-app-manages-drivers. Accessed on July 17, 2018.

Rushe, 2018 Rushe, D. (2018). Facebook posts $4.3bn profit as Zuckerberg laments ‘hard year’. The Guardian, January 31. Retrieved from https://www.theguardian.com/technology/2018/jan/31/facebook-profit-markzuckerberg. Accessed on July 17, 2018.

Sandberg, 2018 Sandberg, S. (2018, March 21). Facebook post at 12:40 p.m. Retrieved from https://www.facebook.com/sheryl/posts/10160055807270177. Accessed on July 17, 2018.

SARB Media Relations, 2018 SARB Media Relations . (2018). Typical daily SA interbank settlements done in under 2 hrs. BIZ News, June 06. Retrieved from https://www.biznews.com/global-investing/2018/06/06/sarb-blockchain-pilot-dailyinterbank-settlements/. Accessed on July 17, 2018.

Satell, 2014 Satell, G. (2014). A look back at why blockbuster really failed and why it didn't have to. Forbes, September 21. Retrieved from https://www.forbes.com/sites/gregsatell/2014/09/05/a-lookback-at-why-blockbuster-really-failed-and-why-it-didnt-have-to/#50ceb9431d64. Accessed on July 17, 2018.

Scania Connected Services, 2017 Scania Connected Services . (2017, September 29). Scania One – the digital platform for connected services. Scania. Retrieved from https://www.scania.com/group/en/scania-one-the-digital-platform-for-connected-services/. Accessed on July 17, 2018.

Schneider, 2018 Schneider, N. (2018, March 28). Mark Zuckerberg: Give up Facebook control. Retrieved from https://www.corpgov.net/2018/03/markzuckerberg-give-up-facebook-control/. Accessed on July 17, 2018.

Scriven and Paul, n.d. Scriven, M. , & Paul, R. (n.d.). Defining critical thinking. Retrieved from http://www.criticalthinking.org/pages/defining-critical-thinking/766. Accessed on July 17, 2018.

Segran, 2018 Segran, E. (2018). Luxury shoe startup Tamara Mellon just snagged $24 million. Fast Company, June 05. Retrieved from https://www.fastcompany.com/40581360/luxury-shoe-startup-tamara-mellon-justsnagged-24-million. Accessed on July 17, 2018.

Senge, 1990 Senge, P. M. (1990). The fifth discipline: The art and practice of the learning organization. New York, NY: Doubleday.

Shah et al., 2017 Shah, N. , Irani, Z. , & Sharif, A. M. (2017). Big data in an HR context: Exploring organizational change readiness, employee attitudes and behaviors. Journal of Business Research, 70, 366–378. doi:10.1016/j. jbusres.2016.08.010

Siddiqui, 2018 Siddiqui, F. (2018). Why D. C. is targeting the ride-hail industry. The Washington Post, March 31. Retrieved from https://www.washingtonpost.com/local/trafficandcommuting/why-dc-is-targeting-the-ride-hail-industry/2018/03/31/ef01fca8-3473-11e8-94fa32d48460b955story.html. Accessed on July 17, 2018.

Sinclair and Wilken, 2009 Sinclair, J. , & Wilken, R. (2009). Sleeping with the Enemy: Disintermediation in Internet Advertising. Media International Australia, 132(1), 93–104. doi:10.1177/1329878x0913200110

Society for Risk Management, 2005 Society for Risk Management . (2005). RIMS Annual Report 2005. Retrieved from https://www.rims.org/aboutRIMS/AnnualReports/Documents/2005annualreport.pdf. Accessed on July 17, 2018.

Stackpole, 2008 Stackpole, B. (2008). Five mistakes IT groups make when training end-users. CIO, March 13. Retrieved from https://www.cio.com/article/2436969/training/five-mistakes-it-groups-make-when-training-end-users. html. Accessed on July 17, 2018.

Stollman, 2017 Stollman, J. (2017, March 23). Disruption: The new frontier for governance and risk professionals. Retrieved from https://www.governanceinstitute.com.au/news-media/blog/2017/mar/disruption-thenew-frontier-for-governance-and-risk-professionals/. Accessed on July 17, 2018.

Streitfeld, 2018 Streitfeld, D. (2018). Data-crunching is coming to help your boss manage your time. The New York Times, January 19. Retrieved from https://www.nytimes.com/2015/08/18/technology/data-crunching-is-coming-to-help-your-bossmanage-your-time.html. Accessed on July 17, 2018.

Subbiah and Buono, 2013 Subbiah, K. , & Buono, A. F. (2013). Internal consultants as change agents: Roles, responsibilities and organizational change capacity. Academy of Management Proceedings, 2013(1), 10721. doi:10.5465/ambpp.2013.10721abstract

Swaminathan and Meffert, 2017 Swaminathan, A. , & Meffert, J. (2017). Digital @ scale: The playbook you need to transform your company. Hoboken, NJ: John Wiley & Sons.

Taylor, 2016 Taylor, B. (2016). How Domino's pizza reinvented itself. The New York Times, November 28. Retrieved from https://hbr.org/2016/11/how-dominos-pizzareinvented-itself. Accessed on July 17, 2018.

Tesco, 2012 Tesco: A measurable marketing case study. (2012, July 25). SmartCompany.com. Retrieved from https://www.smartcompany.com.au/people-human-resources/managing/tesco-a-measurable-marketing-casestudy. Accessed on July 17, 2018.

Tesco PLC, n.d. Tesco PLC . (n.d.). Core purpose and values. Retrieved from https://www.tescoplc.com/about-us/core-purpose-and-values/. Accessed on July 17, 2018.

The Last Kodak moment, 2012 The Last Kodak moment? (2012). The Economist, January 14. Retrieved from https://www.economist.com/node/21542796. Accessed on July 17, 2018.

The Points Guy, 2014 The Points Guy . (2014, December 22). Insider series: What Uber drivers know about passengers. Retrieved from https://thepointsguy.com/2014/12/insider-series-what-uber-drivers-know-aboutpassengers/. Accessed on July 17, 2018.

The Role of the Sponsor in Bringing Change to a Project, 2011 The role of the sponsor in bringing change to a project. (2011, July 06). Bright Hub Project Management. Retrieved from https://www.brighthubpm.com/change-management/39144-sponsoring-a-changemanagement-initiative/. Accessed on July 17, 2018.

Thompson, 2018 Thompson, D. (2018). Disneyflix is coming. And netflix should be scared. The Atlantic, May 17. Retrieved from https://www.theatlantic.com/magazine/archive/2018/05/disneyflix-netflix/556895/. Accessed on July 17, 2018.

Tirone, 2018 Tirone, J. (2018, February 16). Banks replaced with blockchain at international food program. Bloomberg. Retrieved from https://www.bloomberg.com/news/articles/2018-02-16/banks-replaced-withblockchain-at-international-food-program. Accessed on July 17, 2018.

Ton, 2018 Ton, J. (2018). It's all Greek to me – how executives can learn the language of technology. Forbes, March 28. Retrieved from https://www.forbes.com/sites/forbestechcouncil/2018/03/28/its-all-greek-to-me-howexecutives-can-learn-the-language-of-technology/. Accessed on July 17, 2018.

Tower, 2017 Tower, B. (2017). How IoT Data collection and aggregation with local event processing work. Retrieved from https://blog.equinix.com/blog/2017/11/29/how-iot-data-collection-and-aggregation-with-local-eventprocessing-work/. Accessed on July 17, 2018.

Toyota, 2014 Toyota . (2014, December 09). Nemawashi – Toyota production system guide. Retrieved from http://blog.toyota.co.uk/nemawashi-toyotaproduction-system. Accessed on July 17, 2018.

Tozzi, 2007 Tozzi, J. (2007). Bloggers bring in the big bucks. Business Week, July 13. Retrieved from https://web.archive.org/web/20080215230339/http://www.businessweek.com/smallbiz/content/jul2007/sb20070713_202390.htm. Accessed on July 17, 2018.

Trello Enterprise, n.d. Trello Enterprise . (n.d.). Trello. Retrieved from https://trello.com/enterprise. Accessed on July 17, 2018.

Trust, 2017 Trust, T. (2017). 2017 ISTE Standards for educators: From teaching with technology to using technology to empower learners. Journal of Digital Learning in Teacher Education, 34(1), 1–3. doi:10.1080/21532974.2017.1398980

Tufte, 2003 Tufte, E. (2003). PowerPoint is evil. Wired, September 01. Retrieved from https://www.wired.com/2003/09/ppt2/. Accessed on July 17, 2018.

Twitter, n.d. Twitter . (n.d.). The Twitter rules. Retrieved from https://help.twitter.com/en/rules-and-policies/twitter-rules. Accessed on July 17, 2018.

UN Blockchain, 2018 UN Blockchain . (2018, April 04). Multi-UN agency platform. Retrieved from https://un-blockchain.org/category/wfp/. Accessed on July 17, 2018.

United Nations, n.d. United Nations . (n.d.). Laboratory for organizational change and knowledge (UNLOCK). Retrieved from https://www.unssc.org/featuredthemes/united-nations-laboratory-organizational-change-and-knowledgeunlock/. Accessed on July 17, 2018.

University of Minnesota University of Minnesota, perfect competition: A model. Retrieved from https://open.lib.umn.edu/principleseconomics/chapter/9-1-perfectcompetition-a-model/. Accessed on July 17, 2018.

University of Minnesota, University of Minnesota , The nature of monopoly. Retrieved from https://open.lib.umn.edu/principleseconomics/chapter/10-1-the-nature-of-monopoly/. Accessed on July 17, 2018.

Valente and Pumpuang, 2006 Valente, T. W. , & Pumpuang, P. (2006). Identifying opinion leaders to promote behavior change. Health Education & Behavior, 34(6), 881–896. doi:10.1177/1090198106297855

Van der Zee, 2002 Van der Zee, I. (2002). Measuring the value of information technology. Hershey, PA: IRM Press.

Virgin Atlantic, n.d. Virgin Atlantic . (n.d.). Our culture. Virgin Atlantic Careers. Retrieved from https://careersuk.virgin-atlantic.com/life-at-virgin-atlantic/culture. Accessed on July 17, 2018.

Virgin Group, 2016 Virgin Group . (2016, February 17). Our purpose. Retrieved from https://www.virgin.com/virgingroup/content/our-purpose-0. Accessed on July 17, 2018.

Wagner, 2018 Wagner, K. (2018). Mark Zuckerberg says he's ‘fundamentally uncomfortable’ making content decisions for Facebook. Recode.net, March 22. Retrieved from https://www.recode.net/2018/3/22/17150772/markzuckerberg-facebook-content-policy-guidelines-hate-free-speech. Accessed on July 17, 2018.

Wakabayashi and Shane, 2018 Wakabayashi, D. , & Shane, S. (2018). Google will not renew pentagon contract that upset employees. The New York Times, June 01. Retrieved from https://www.nytimes.com/2018/06/01/technology/google-pentagonproject-maven.html. Accessed on July 17, 2018.

Wang, 2015 Wang, L. (2015). When the customer is king: Employment discrimination as customer service. Virginia Journal of Social Policy and the Law, 23, 249.

Wang et al., 2018 Wang, Y. , Kung, L. , & Byrd, T. A. (2018). Big data analytics: Understanding its capabilities and potential benefits for healthcare organizations. Technological Forecasting and Social Change, 126, 3–13. doi:10.1016/j.techfore.2015.12.01

Waychal, 2016 Waychal, P. (2016). A framework for developing innovation competencies. 2016 ASEE Annual Conference & Exposition Proceedings, p. 3. doi:10.18260/p.26321

Weinstein, 2014 Weinstein, P. V. (2014). To close a deal, find a champion. Harvard Business Review, November 05. Retrieved from https://hbr.org/2014/09/toclose-a-deal-find-a-champion. Accessed on July 17, 2018.

West, 2018 West, D. M. (2018). The future of work: Robots, AI, and automation. Washington, DC: Brookings Institution Press.

Westerman et al., 2014 Westerman, G. , Bonnet, D. , & McAfee, A. (2014). Leading digital: Turning technology into business transformation. Boston, MA: Harvard Business Review Press.

What is internal audit, n.d. What is internal audit? (n.d.). Chartered Institute of Internal Auditors. Retrieved from https://www.iia.org.uk/about-us/what-is-internal-audit/. Accessed on July 17, 2018.

Winsor, 2015 Winsor, S. (2015, April 16). Adopt big data, or else. Corn and soybean digest. Retrieved from http://www.cornandsoybeandigest.com/precisionag/adopt-big-data-or-else. Accessed on July 17, 2018.

Wong, 2018 Wong, J. C. (2018). Mark Zuckerberg apologises for Facebook's ‘mistakes’ over Cambridge analytica. The Guardian, March 22. Retrieved from https://www.theguardian.com/technology/2018/mar/21/markzuckerberg-response-facebook-cambridge-analytica. Accessed on July 17, 2018.

Workday, 2017 Workday . (2017). Workday for financial services. Retrieved from https://www.workday.com/content/dam/web/en-us/documents/datasheets/datasheet-workday-for-financial-services-us.pdf. Accessed on July 17, 2018.

World Food Programme, n.d. World Food Programme . (n.d.). Building blocks. Retrieved from http://innovation.wfp.org/project/building-blocks. Accessed on July 17, 2018.

Wu and Cavusgil, 2006 Wu, F. , & Cavusgil, S. T. (2006). Organizational learning, commitment, and joint value creation in interfirm relationships. Journal of Business Research, 59(1), 81–89. doi:10.1016/j.jbusres.2005.03.005

Yang et al., 2017 Yang, C. , Huang, Q. , Li, Z. , Liu, K. , & Hu, F. (2017). Big data and cloud computing: innovation opportunities and challenges. International Journal of Digital Earth, 10(1), 13–53. doi:10.1080/17538947.2016.1239771

Yohn, 2017 Yohn, D. L. (2017). Walmart won't stay on top if its strategy is “Copy Amazon”. Harvard Business Review, July 25. Retrieved from https://hbr.org/2017/03/walmart-wont-stay-on-top-if-its-strategy-is-copy-amazon. Accessed on July 17, 2018.

Zabecki, 2015 Zabecki, D. T. (2015, May). Military developments of world war I. In Ute Daniel, Peter Gatrell, Oliver Janz, Heather Jones, Jennifer Keene, Alan Kramer & Bill Nasson (Eds.), issued by Freie Universität Berlin, Berlin 2015-05-07. 1914–1918 online. International Encyclopedia of the First World War. doi: 10.15463/ie1418.10636.

Zuckerberg, 2018 Zuckerberg, M. (2018, March 21). Facebook post at 12:36 p.m. Retrieved from https://www.facebook.com/sheryl/posts/1016ro0055807270177. Accessed on July 17, 2018.