Prelims

Half Title Page

THE EMERALD HANDBOOK OF QUANTUM STORYTELLING CONSULTING

Title Page

THE EMERALD HANDBOOK OF QUANTUM STORYTELLING CONSULTING

EDITED BY

DAVID M. BOJE

New Mexico State University, USA

MABEL SANCHEZ

New Mexico State University, USA

United Kingdom – North America – Japan – India – Malaysia – China

Copyright Page

Emerald Publishing Limited

Howard House, Wagon Lane, Bingley BD16 1WA, UK

First edition 2019

Copyright © 2019 Emerald Publishing Limited

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British Library Cataloguing in Publication Data

A catalogue record for this book is available from the British Library

ISBN: 978-1-78635-672-7 (Print)

ISBN: 978-1-78635-671-0 (Online)

ISBN: 978-1-78714-905-2 (Epub)

Dedication

David Boje

To my loving wife (Grace Ann Rosile), children (Renee, Jason, and Raymond), and grandchildren’s grandchildren. May our consulting pathways help people live in balance with Mother Earth long after the seventh generation.

Mabel Sanchez

To my mentor Dr David Boje, who has encouraged me to go beyond my comfort zone in order to find the warrior in me, and to my mother Isabel Flores, who is my rock and has never stopped believing in me.

List of Figures

List of Tables

List of Charts

List of Contributors

About the Authors

David M. Boje (www.davidboje.com) is Regents Professor of Management at New Mexico State University. He is an international and highly esteemed scholar in the areas of storytelling and antenarratives in organizations. He also holds an honorary doctorate from Aalborg University and is considered godfather of their Material Storytelling Lab. He is founder of Tamara Journal of Critical Organization Inquiry. He has published 21 books, including Storytelling Organizational Practices: Managing in the Quantum Age (Routledge, 2014). One-hundred and forty-one of his articles have appeared in top-tier journals such as Management Science, Administrative Science Quarterly, Organization Studies, Human Relations, and Academy of Management Journal.

Mike Bonifer is a Co-founder of bigSTORY, which helps organizations use quantum storytelling to produce breakthrough performances in communication, employee engagement, and customer advocacy. Bonifer has long pioneered storytelling practices and platforms for companies such as Disney, Pixar, and Skype. He is on the faculty for Notre Dame’s Executive Education program, for whom he has led quantum storytelling workshops in Central and North America. With bigSTORY, Bonifer defines ways for companies to shape the future through the stories they cocreate with their stakeholders. A methodology for going from telling stories at people to telling them with people. A way of realizing the possibilities that await us when your story and my story become our story.

Cynthia Cortez is an Assistant Professor of Mexican American Studies, History and Humanities at St. Philip’s College in San Antonio, Texas. She is currently working on her dissertation at New Mexico State University in Curriculum & Instruction, specializing in Social Justice Education and Critical Pedagogy. Her dissertation will examine the critical challenging issues in Xican@/Mexican American Studies and explore the relation of the studies with the concept of social change and social justice in South Texas. She has recently created a Mexican American Studies program at St. Philips’s College, which will begin its first semester fall 2016. She has one child, three step-children, six grandchildren, and four great-grandchildren and enjoys raising Azteca horses with her husband.

Tonya L. Henderson, MS, DM, is an expert in organization development and change. She works as an Independent Researcher and Consultant. As a Doctor of Management and a graduate of the US Naval Academy, she blends original research with a military officer’s practicality. A veteran of the aerospace industry, her work is informed by multidisciplinary experience, education, and scholarship. Tonya loves exploring how groups of people self-organize and how repeated patterns of perceptions, communications, and behaviors offer clues to organizational values and outcomes. Her doctoral work and primary line of inquiry explores how socio-material fractals unfold in organizational life as seen through the lens of storytelling. An experienced keynote speaker, she has been featured at TEDxColoradoSprings and the Story Project. She serves as the Professional Development Workshop Chair for the Academy of Management’s Management Consulting Division and as curator of TEDxColoradoSprings. Dr Henderson is a prolific author and most recently released an e-book titled 100 Time Hacks for the Insanely Busy Woman. Links to her blog, publications, and business endeavors can be found at www.tonya.today

Bahareh Javadizadeh has working experience in the private sector in Iran. She has also been involved in nonprofit activities, such as being a part of NGOs. Her current research projects include investigation of identity threat, glass ceiling, and wellbeing of Iranian women.

Jamie Lakey (toaojcl@gmail.com) is a Researcher with degrees in Human Services, Public Health, and Communication. She is a community leader and program designer who has worked with different communities in New Mexico. She has a passion for helping others. She has taken a special interest in bike-sharing and promoting bike use in las Cruces New Mexico.

Jens Larsen is an author and founder of the consulting company Old Friends Industries. He specializes in strategic change project and leadership programs. His methods, used in his consulting company, are true storytelling and friendship. Old Friends works with public and private companies and voluntary organizations like Red Cross.

Yanni Liang is pursuing a PhD degree in Management in NMSU after a BS degree in Math and a Master’s degree in accountancy. Growing up in a family with her beloved father as an experienced middle-school teacher and role model, Liang developed her passion for teaching since she was a little girl. Liang desired to become a professor one day in a university teaching young students, who will shape the future of society. Liang also has three years of teaching experience in schools and four years of industrial experience before enrolling the PhD program. Liang has been actively involved in many research projects with professors and colleagues as well as developing her research agenda of corporate social responsibility and stakeholders’ trust in business. In addition, she has a coauthored, submission with her advisor, which is currently under review in a high impact journal. As she continues to develop her research in the important area of social responsibility, she hopes to transcend her research to meaningful impacts on society both here and abroad.

Jakob Aagaard Mortensen, 46-years old, founded the company Walktoexplore.com in 2014. He has more than 12 years of HR leadership experience from Danish and international companies, and his primary focus has been within the competence – and leadership development. From 2008 to 2015, he was employed at IKEA organization, where he served in a variety of HR leadership roles in Denmark, Australia, and Sweden. He also has a background from the Danish Police, supplemented by a two-year master’s degree in business coaching – MBC. Walk to Explore has had more than 600 leaders through a Walk to Explore program, either as a tailor-made in-house course for the individual organization, or as an open course offered, where leaders from various organizations draw inspiration from each other through mentor conversations, material storytelling, and different management approaches and organizational cultures.

Mabel Sanchez has a BA in International Business and an MBA from the University of Texas at El Paso (UTEP). She is currently a first-year PhD Student at New Mexico State University in the management department. Sanchez worked in the government and private sector, including the World Trade Center El Paso/Juarez, the New Mexico Border Authority, and the Dallas Independent School District. Working as an Ambassador of Mexico at UTEP for three years, her interaction with people from 11 different countries and having lived in the United States, Mexico, France, and England has marked her research interest in diversity, gender and organization, organizational change, feminist theory, and qualitative research. Sanchez returned to the US–Mexico borderland to study diversity, where there are Native, Asian, American, and Mexican cultures that work and prosper, which is a window into the future of the United States.

Jillian Saylors is Executive Director of Positive Autism Narratives, a nonprofit that seeks to help those on the functional end of the autism spectrum into the workplace. She has published numerous book chapters and in the journal Advances in Developing Human Resources.

Rohny Saylors is an Assistant Professor of Entrepreneurship at the Carson College of Business, Washington State University. His research is focused on entrepreneurial storytelling processes and methods. His passion is advancement of human creativity, hope, and authentic compassion through, and within, organizational scholarship. Dr. Saylors has published well-cited articles in Organizational Research Methods and Human Relations.

Anete Mikkala Camille Strand is the originator of the Material Storytelling approach to restory actions, and as such, she is one of the pioneers in the field bringing together the Baradian theory of quantum entanglement and organizational storytelling. Coming from communication studies, she approaches the field from a unique angle of multimodality research, materiality, and storytelling methodology and on that backdrop, and she is an expert on organizational development and change in regard to restorying materialized practices of spaces, bodies, and artifacts. Anete directs the international network platform of Material Story Lab www.materialstorylab.com from the unique base at the problem-based learning of University of Aalborg in Denmark. Her network spans cross research and practice, and private and public organizations, and socioeconomic initiatives.

Marita Svane, PhD, is an Associate Professor at the Department of Business and Management, Aalborg University. Her main research area focuses on storytelling organizations with a specific interest in strategizing and organizing processes. Research areas of interest include leadership, dialogue, power, materiality, culture, ethics, and performativity. Her teaching areas comprise the field of organizational theory and leadership, theory of science, and methodology.

Wanda Tisby-Cousar is the Principal Management Consultant of Economic Strategolutions, LLC. and has coached professionals and executives in Sande Leadership sustainable practices in small-to-medium enterprises and multinational corporations in the nonprofit, government, and private sectors. Tisby-Cousar holds a Doctor of Management degree with a specialization in Environmental and Social Sustainability. In 2016, she was recognized for Outstanding Service as Practitioner Liaison of the AoM Management Education and Development division and contributed to the success in writing the 5-year strategic plan. Dr Tisby-Cousar currently has eight publications with additional papers contributed to conference proceedings and continues to chair an International Conference on Management Cases at the Birla Institute of Management Technology in Greater Noida, India. In 2015, NPR Storytelling Project debuted the video Finding Authentic Self aired live featuring Tisby-Cousar’s journey to finding lineage to the Mende of Sierra Leone, West Africa, giving new meaning to cathartic moments to understand connections to become a scholar-practitioner. In 2018, she was awarded the honor of Early Educator and promoted to the rank of Associate Adjunct Professor resulting in joining the elite group of the Management Organization Behavior and Teaching Society (MOBTS) global scholars. As an independent contractor, her community projects include Artist-in-Residence with the Pikes Peak and Denver Colorado, USA, library districts and Author on Tour honor with the Delta Sigma Theta Sorority, Inc. National Arts and Letters Commission that promoted her book Sande Leadership: Attributes of Sustainable Organizational Practices, Lambert Academic Publishing, Germany.

Nazanin Tourani, who earned PhD in Management with the focus on strategy from New Mexico State University, is the Assistant Professor of Business at Pennsylvania State University at Fayette. Nazanin’s main research agenda includes strategic storytelling, strategic alliance, and mergers & acquisitions. Her current research revolves around strategy and strategic stories in public records of organizations.

Marja Turunen is a Postdoctoral Researcher at the Turku School of Economics, University of Turku, and visiting Postdoctoral Researcher at Aalto University, Finland. Turunen holds a PhD (DSc in Technology) in Strategy, Management, and Organization Behavior from Aalto University, an MBA in Strategy and Leadership, and an MA in Psychology and Sociology. Her PhD discovered the consciousness-based view of organizing by applying quantum storytelling methodology. Her current postdoctoral research revolves around storytelling, innovation, and strategic consciousness-based digitalization. Her research has been published in Innovation: Management and Organization, Strategic Management Society (SMS), and Academy of Management (AOM), and European Group for Organizational Studies (EGOS) as well as books edited by Professor David Boje. She has been an active member of Quantum Storytelling research group since 2012.

Ruoqing Zhang holds a Master’s degree in Industrial Engineering and has years of working experience in Chinese manufacturing and IT companies. Ruoqing is currently a second-year management PhD student at New Mexico State University. His research interests are in quality management, operations management, and supply chain management.

Wenkai Zhou is an Assistant Professor at the Austin E. Cofrin School of Business, University of Wisconsin–Green Bay (UWGB). He holds a PhD degree in Business Administration-Marketing from New Mexico State University, an MBA degree from University of California, Riverside, and a BA degree (Magna Cum Laude) in Business Administration-Marketing from Eastern Washington University. He currently teaches introductory marketing, marketing research, marketing management, and consumer behavior at UWGB. Prior to UWGB, he has also had extensive experience teaching international marketing.

Acknowledgments

We especially acknowledge the people who have shown their support for Quantum Storytelling by contributing papers and discussion at the annual conference. A special thanks to all those who contributed chapters to this book. Together, we are setting a direction for how quantum physics and storytelling are intra-active in consultancy activities. We are a new field, with an amazing array of waveforms collapsing into potentially of events into a new organizational consulting direction. Various authors are collapsing different waveforms of possibility and demonstrating a pathway forward. We expect these approaches will be dialectical to older ways of consultancy. Finally, we want to thank the editors of Emerald for their support in this project.