Innovations in hotel administration in Canada

Abstract

Purpose

This paper aims to analyse challenges, trends and innovations in the hotel industry in Canada, focusing on large corporate hotels as well as small limited service hotels.

Design/methodology/approach

The foundation for this paper was laid during a well attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable discussion between industry leaders and hospitality educators in May 2012. The subject of hotel administration was discussed in the context of the theme for the 2012 Canadian WHATT roundtable and the strategic question: “What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?”

Findings

The paper presents findings from a recent survey on strategic issues compiled by hotel managers in the greater Toronto area (GTA). The paper lists valuable information on innovative practices in different types of hotels.

Practical implications

Practical tips in the body of the paper and in the conclusion section are provided.

Originality/value

As the team of authors includes a former president of a Canadian hotel company, a former international hotelier, and the current general manager of the largest hotel in the capital city of Canada (Ottawa), this paper will be of immense value to students, educators, and researchers, as well as industry leaders. The paper draws on expert experiences to explain how innovative initiatives can be implemented in order to achieve greater success in hotel administration.

Citation

Jayawardena, C.(C)., Jarvis, J., Adams, K., Lu, Z. and Tyrewala, A. (2013), "Innovations in hotel administration in Canada", Worldwide Hospitality and Tourism Themes, Vol. 5 No. 2, pp. 164-176. https://doi.org/10.1108/17554211311314119