Building effective service management system
Tajinder Pal Singh Toor
(Project Management Professional Consultant/Advisory System Analyst based at IBM, Merrillville, Indiana, USA)
3162
Abstract
Purpose
Highlight some of the Best Practices for Building Effective Service Management.
Design/methodology/approach
This article describes some of the Best Practices for Effective Service Management. Case studies, success stories, and statistical examples are used to highlight some of the Best Practices.
Findings
Case studies, success stories, and statistics.
Originality/value
This session highlights some of the Best Practices for building Effective Service Management System.
Keywords
Citation
Pal Singh Toor, T. (2009), "Building effective service management system", Business Strategy Series, Vol. 10 No. 1, pp. 61-67. https://doi.org/10.1108/17515630910937805
Publisher
:Emerald Group Publishing Limited
Copyright © 2009, Emerald Group Publishing Limited