Identifying stakeholders' needs and constraints in adoption of ICT services in rural areas: the case of India

Abstract

Purpose

Information and communication technologies can work wonders for the social as well as economic empowerment of rural people, when implemented successfully. This paper aims to explore and compare the functioning of two ICT models, one each in the public as well as the private sector, in a rural area of MP state in India, identify the usage of various services by stakeholders, i.e. farmers, study the existing need‐service gap and highlight constraints and challenges in the implementation of these models at the field level.

Design/methodology/approach

The study is based on both secondary and primary data. The case study method has been used for describing the two models and has been supplemented with the primary data collected in the form of structured questionnaires and interviews from respondents comprising both users/non‐users and kiosk operators respectively.

Findings

The study finds that there exists a need‐service gap in service delivery. The information services related to agriculture, i.e. agri input prices, markets arrivals and prices, weather information are valued most by the farmers followed by e‐governance services, health and education. Barriers to adoption of these technologies have also been discussed.

Practical implications

The research is case study‐based and also gives the results of a survey of beneficiaries; therefore it is very useful for managers, policymakers, implementers as well as academicians. The research provides implications for managers as well as policy makers to successfully implement the ICT models in India. Implications for future research are also discussed.

Originality/value

The novelty of the research lies in the context that no effort has been made so far to effect a comparison of ICT models. There is also very little literature available to identify the need‐service gap in this area. The study adds value to the knowledge in the field of ICTs for development and also opens new vistas of research.

Citation

Narula, S.A. and Arora, S. (2010), "Identifying stakeholders' needs and constraints in adoption of ICT services in rural areas: the case of India", Social Responsibility Journal, Vol. 6 No. 2, pp. 222-236. https://doi.org/10.1108/17471111011051739