Developing a methodology for assessing virtual teams’ performance perception
International Journal of Productivity and Performance Management
ISSN: 1741-0401
Article publication date: 14 September 2012
Abstract
Purpose
The main purpose of this paper is to describe and test a methodology to measure the level of comprehension of priorities in performance measurement systems by virtual teams.
Design/methodology/approach
Through the combination of existing models for performance measurement, a methodology of using focus groups for identifying virtual team's performance perceptions and comprehension is proposed and tested.
Findings
Preliminary findings show that virtual teams could express their perception about companies’ goals and performance requirements, and could also improve their commitment to companies’ operations strategy by performance gaps assessment.
Research limitations/implications
The proposed methodology was tested in a portion of a team just to validate the applicability of such methodology.
Practical implications
Preliminary findings show that virtual teams could express their perception about companies’ goals and performance requirements, and could also improve their commitment to companies’ operations strategy by performance gaps assessment.
Originality/value
Literature is scant both on gender issues in performance measurement, as well as on virtual teams. This paper contributes to both areas, while evaluating the impact of such methodology in virtual teams.
Keywords
Citation
Gustavo Siqueira Ferreira, P., Pinheiro de Lima, E. and Gouvea da Costa, S.E. (2012), "Developing a methodology for assessing virtual teams’ performance perception", International Journal of Productivity and Performance Management, Vol. 61 No. 7, pp. 710-729. https://doi.org/10.1108/17410401211263827
Publisher
:Emerald Group Publishing Limited
Copyright © 2012, Emerald Group Publishing Limited