Third‐generation balanced scorecard: evolution of an effective strategic control tool
International Journal of Productivity and Performance Management
ISSN: 1741-0401
Article publication date: 1 October 2004
Abstract
The balanced scorecard is a performance management framework that became popular during the early 1990s. This paper describes changes to the definition of the framework that have occurred since then, recognising within these changes three distinct generations of balanced scorecard design. The paper relates these developments to literature concerning strategic management within organisations, observing that the changes made have improved the utility of the balanced scorecard as a strategic management tool. The paper concludes that the changes illustrate the importance of ideas of information symmetry in the understanding of strategic control processes within organisations. Suggestions of topics for further research are also made.
Keywords
Citation
Lawrie, G. and Cobbold, I. (2004), "Third‐generation balanced scorecard: evolution of an effective strategic control tool", International Journal of Productivity and Performance Management, Vol. 53 No. 7, pp. 611-623. https://doi.org/10.1108/17410400410561231
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited