Building performance through in‐process measurement: Toward an “indicative” scorecard for business excellence

Abstract

Performance measurement is increasingly important in every aspect of life today. Unfortunately, the main emphasis appears to be on historical measures, justifying or reporting actions after the event, rather than process measures, monitoring activities as they occur. Thus, existing performance measurement frameworks have shortcomings that may prevent them from being an effective control and predict mechanism for business operations. To address these shortcomings, this paper proposes the use of Burbidge's connectance concept and the Incremental Calculus approach for building an “indicative” scorecard for performance measurement. An example of this approach is given, and plans for further research are discussed.

Citation

Hua Tan, K., Platts, K. and Noble, J. (2004), "Building performance through in‐process measurement: Toward an “indicative” scorecard for business excellence", International Journal of Productivity and Performance Management, Vol. 53 No. 3, pp. 233-244. https://doi.org/10.1108/17410400410523774