To read this content please select one of the options below:

Forecast Driven Simulation Model for Service Quality Improvement of the Emergency Department in the Moses H. Cone Memorial Hospital

Eui H. Park (Department of Industrial and Systems Engineering, NC A&T State University, 1601 East Market St, Greensboro, NC 27411, USA)
Jinsuh Park (Department of Industrial and Systems Engineering, NC A&T State University, 1601 East Market St, Greensboro, NC 27411, USA)
Celestine Ntuen (Department of Industrial and Systems Engineering, NC A&T State University, 1601 East Market St, Greensboro, NC 27411, USA)
Daebeom Kim (Department of Industrial Systems and Information Engineering, Kangnam University, San 6‐2 Gugal‐Dong, Giheung‐Gu Yongin‐Si Gyeongki‐Do 446‐702, Korea)
Kendall Johnson (Quality Improvement Team, Moses Cone Memorial Hospital, 1200 N. Elm St, Greensboro, NC 27401, USA)

Asian Journal on Quality

ISSN: 1598-2688

Article publication date: 18 December 2008

336

Abstract

Patient satisfaction with the Emergency Department (ED) in a hospital is related to the length of stay, and especially to the amount of waiting time for medical treatments. ED overcrowding decreases quality and efficiency, therefore affecting hospitals’ profitability. This paper presents a forecasting and simulation model for resource management of the ED at Moses H. Cone Memorial Hospital. A linear regression forecasting model is proposed to predict the number of ED patient arrivals, and then a simulation model is provided to estimate the length of stay of ED patients, system throughput, and the utilization of resources such as triage nurses, patient beds, registered nurses, and medical doctors. The near future load level of each resource is presented using the proposed models.

Keywords

Citation

Park, E.H., Park, J., Ntuen, C., Kim, D. and Johnson, K. (2008), "Forecast Driven Simulation Model for Service Quality Improvement of the Emergency Department in the Moses H. Cone Memorial Hospital", Asian Journal on Quality, Vol. 9 No. 3, pp. 1-14. https://doi.org/10.1108/15982688200800024

Publisher

:

Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited

Related articles