Did You Get My E‐mail? An Exploratory Look at Intercultural Business Communication by E‐mail

Abstract

Literature on face‐to‐face intercultural business communication (IBC) suggests that language, culture, business culture, and interpersonal context variables lead to misunderstandings, but these predictors have not been studied with regard to e‐mail communication. This exploratory study identifies variables that cause e‐mail miscommunication, reduce work accomplishment, and harm business relationships. We conducted a survey to capture the effect of common predictors and asked respondents to share the most commonly employed strategies when communication problems arose. We offer a multi‐dimensional model for further research.

Citation

Davis, A.S., Leas, P.A. and Dobelman, J.A. (2009), "Did You Get My E‐mail? An Exploratory Look at Intercultural Business Communication by E‐mail", Multinational Business Review, Vol. 17 No. 1, pp. 73-98. https://doi.org/10.1108/1525383X200900004