Equating scores on “Lite” and long library user survey forms: The LibQUAL+® Lite randomized control trials

Abstract

Purpose

In 2009, in Performance Measurement and Metrics, the authors reported results of LibQUAL+® experiments at four universities in which the use of the LibQUAL+® Lite protocol was investigated. The purpose of this article is to briefly report related results for the first use of LibQUAL+® in Hebrew. The authors also take the opportunity to propose another method for equating scores across the LibQUAL+® Lite and the traditional LibQUAL+® protocols.

Design/methodology/approach

Matrix sampling is a survey method which can be used to collect data on all survey items without requiring every participant to react to every survey question. Here, the authors investigate the features of data from one such survey, the LibQUAL+® Lite protocol, exploring the participation rates, completion times, and result comparisons across the two administration protocols – the traditional LibQUAL+® protocol and the LibQUAL+® Lite protocol – at an Israeli University and for the first time, in Hebrew.

Findings

This experimental approach confirms the previous work which showed that greater completion rates were realized with the LibQUAL+® Lite protocol. The data from the Lite protocol might be the most accurate representation of the views of all the library users in a given community.

Originality/value

This is the first time LibQUAL+® has been used in Hebrew.

Citation

Thompson, B., Kyrillidou, M. and Cook, C. (2009), "Equating scores on “Lite” and long library user survey forms: The LibQUAL+® Lite randomized control trials", Performance Measurement and Metrics, Vol. 10 No. 3, pp. 212-219. https://doi.org/10.1108/14678040911014202