The integration of benchmarking and BPR: A matter of choice or necessity
Business Process Re-engineering & Management Journal
ISSN: 1355-2503
Article publication date: 1 December 1995
Abstract
Clarifies the link between strategic tools such as benchmarking and business process re‐engineering. Explains the workings of each concept, presents a case example and finishes off by presenting a model of integrated quality management, where the two powerful tools can be used in total harmony.
Keywords
Citation
Zairi, M. (1995), "The integration of benchmarking and BPR: A matter of choice or necessity", Business Process Re-engineering & Management Journal, Vol. 1 No. 3, pp. 3-9. https://doi.org/10.1108/14637159510103194
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited