Integrated benchmarking: a holistic examination of select techniques for benchmarking analysis
Benchmarking for Quality Management & Technology
ISSN: 1351-3036
Article publication date: 1 September 1998
Abstract
Notes the fact that benchmarking has become a widely used management tool. Also points out that benchmarking is an evolving concept, giving a brief historical overview of the development of benchmarking and noting the view that it is changing from an art to a science. Gives a detailed breakdown of the various types of benchmarking and looks at the process of benchmarking and various approaches, arguing the need for an integrated approach.
Keywords
Citation
Ahmed, P.K. and Rafiq, M. (1998), "Integrated benchmarking: a holistic examination of select techniques for benchmarking analysis", Benchmarking for Quality Management & Technology, Vol. 5 No. 3, pp. 225-242. https://doi.org/10.1108/14635779810234802
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited