Results using the balanced scorecard in the public sector
Abstract
Annual reports and operational data are key performance indicators for any business. However, performance measurement is critical in today’s real property domain and should become part of strategic planning and management processes for an organisation to be truly successful. In this paper the authors examine a number of case studies for the application of the Balanced Scorecard framework in establishing a balanced distribution of measures across four perspectives: financial; customer; internal business processes; and learning and growth. This balanced measurement of government organisations can help satisfy customers and shareholders ‐ in the public sector, often one and the same.
Keywords
Citation
Wilson, C., Hagarty, D. and Gauthier, J. (2003), "Results using the balanced scorecard in the public sector", Journal of Corporate Real Estate, Vol. 6 No. 1, pp. 53-64. https://doi.org/10.1108/14630010410812234
Publisher
:MCB UP Ltd
Copyright © 2003, Emerald Group Publishing Limited