Critical factors and performance measures of TQM
Jaideep Motwani
(Jaideep Motwani is at the Seidman School of Business, Grand Valley State University, Grand Rapids, MI, USA)
8400
Abstract
The aim of this study is to identify and interpret the critical factors and performance measures of TQM. Based on extensive review of prescriptive, conceptual, practitioner, and empirical literature; we were able to identify seven critical factors and more than 45 performance measures of TQM. A possible sequence for implementation of these factors is then presented.
Keywords
Citation
Motwani, J. (2001), "Critical factors and performance measures of TQM", The TQM Magazine, Vol. 13 No. 4, pp. 292-300. https://doi.org/10.1108/13683040010362300
Publisher
:MCB UP Ltd
Copyright © 2001, MCB UP Limited