User involvement, organisational sub‐cultures and development trajectory
Journal of Systems and Information Technology
ISSN: 1328-7265
Article publication date: 1 March 1999
Abstract
In this paper we discuss some of the particular features of user involvement in information systems (IS) development projects with reference to the idea of the trajectory of development being a political/cultural process. The main aim is to attempt to supply more depth to an understanding of the pragmatics of user involvement in IS development projects. We illustrate how in one particular project, differences in organisational sub‐cultures, and in particular the way in which the technology was ‘framed’, led to differences in the way in which an information system was conceived. These differences, in turn, contributed to elements of organisational conflict between stakeholder groups over the future trajectory of the IS development. We conclude with a critique of some generally held assumptions concerning user involvement.
Keywords
Citation
Beynon‐Davies, P., Tudhope, D. and Mackay, H. (1999), "User involvement, organisational sub‐cultures and development trajectory", Journal of Systems and Information Technology, Vol. 3 No. 1, pp. 1-15. https://doi.org/10.1108/13287269980000741
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited