Usability training: An overlooked component in an on‐going program of web assessment and development

Abstract

Purpose

To provide a model for implementing an on‐going program of training in usability topics for staff throughout the organization.

Design/methodology/approach

Drawing on best practices and thinking of industry leaders, a model for implementing an on‐going training program is developed based on learning theory, training practices, and the unique issues related to usability engineering.

Findings

Provides a model for developing a localized training program for usability.

Originality/value

This paper addresses an area of usability, training in usability, which has not been addressed directly. It fills a vacuum in the literature by offering a practical model for beginning an on‐going program of usability training for staff.

Citation

Cervone, H.F. (2005), "Usability training: An overlooked component in an on‐going program of web assessment and development", OCLC Systems & Services: International digital library perspectives, Vol. 21 No. 3, pp. 244-251. https://doi.org/10.1108/10650750510612434