Information systems outsourcing success factors: a review and some results
Information Management & Computer Security
ISSN: 0968-5227
Article publication date: 1 December 2005
Abstract
Purpose
This paper aims to offer the results of a survey about information systems (IS) outsourcing.
Design/methodology/approach
The methodology is a questionnaire survey of 357 IS managers in Spanish firms.
Findings
IS outsourcing is a widespread activity that has been growing on a worldwide basis in recent years. The main outsourcing success factors for large Spanish firms are, in order of priority, the provider's understanding of clients' objectives, choosing the right provider, and the client's clear idea of what is sought through outsourcing.
Originality/value
Identifies the most important outsourcing success factors from the client point of view and present the relationships they have with certain characteristics of the firm like, for instance, its size.
Keywords
Citation
Gonzalez, R., Gasco, J. and Llopis, J. (2005), "Information systems outsourcing success factors: a review and some results", Information Management & Computer Security, Vol. 13 No. 5, pp. 399-418. https://doi.org/10.1108/09685220510627287
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited