TQM – what isn’t it?
Jon Choppin
(Independent total quality consultant, who has worked with a wide variety of organizations in all sectors of industry and the public service. He is author of Quality through People, Total Quality – The Great Trek, and many other workbooks and articles, He can be contacted on 01787 461227, or Freepost, Sible Hedingham, Essex C09 3BR)
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Abstract
Focuses on the principles of total quality management. Studies the common features of non‐TQM organizations, before presenting the principles. Ends with a method of cascading knowledge and experience throughout the organization.
Keywords
Citation
Choppin, J. (1995), "TQM – what isn’t it?", Training for Quality, Vol. 3 No. 1, pp. 5-8. https://doi.org/10.1108/09684879510082193
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited