OWNING THE PROCESS OF QUALITY IMPROVEMENT
Abstract
Looks at three very different organizations which introduced total quality management following a common framework involving a four‐stage approach to implementation. Through the case studies, describes the TQM process which involved diagnosing areas of weakness and strength, commitment building, training in‐house facilitators to help others to use improvement tools and techniques and to facilitate change. Each of the three companies developed their own, different styles of implementing TQM, but all demonstrated that TQM is a process of continuous improvement.
Keywords
Citation
Barnsley, G. (1993), "OWNING THE PROCESS OF QUALITY IMPROVEMENT", Training for Quality, Vol. 1 No. 2. https://doi.org/10.1108/09684879310045664
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited