An integrated model of error management
David W. Gillingham
(Director of Academic Affairs, The Dublin Institute of Technology, Dublin, Ireland)
José Blanco
(Strategic Decisions Group, CRHD, Laurentian University, Ontario, Canada)
John H. Lewko
(CRHD, Laurentian University, Ontario, Canada)
1133
Abstract
Describes an integrated model of error management which includes: the external environment; the corporate environment; the manager and the managed; incident management; inquiries; and, learning from errors. Includes classification of error types with examples. By understanding this model organizations can improve their ability to manage error.
Keywords
Citation
Gillingham, D.W., Blanco, J. and Lewko, J.H. (1997), "An integrated model of error management", Disaster Prevention and Management, Vol. 6 No. 3, pp. 186-190. https://doi.org/10.1108/09653569710172955
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited