Viewpoint Training ‐ a waste of effort?
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 April 1992
Abstract
Raises questions about the effectiveness of education and training for service quality. Suggests that the effectiveness of training can be enhanced by using facilitators to help transfer new skills into the workplace.
Keywords
Citation
Seath, I. (1992), "Viewpoint Training ‐ a waste of effort?", Managing Service Quality: An International Journal, Vol. 2 No. 4, pp. 183-185. https://doi.org/10.1108/09604529210029308
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited