The challenge of reverse logistics in catalog retailing
International Journal of Physical Distribution & Logistics Management
ISSN: 0960-0035
Article publication date: 1 February 2001
Abstract
Many firms are placing greater emphasis on managing returned product. Reverse logistics programs are being used to recover assets that would otherwise be lost. Research results are presented covering reverse logistics programs in the electronics industry, specifically among firms selling through catalogs. The paper looks at how reverse logistics performance and satisfaction with reverse logistics service are influenced by industry, firm size/sales volume, and internal or external assignment of responsibility for disposition. The results are mixed. Performance is significantly impacted by sales volume, while industry effects significantly impact satisfaction. Neither performance nor satisfaction was significantly influenced by location of responsibility for disposition.
Keywords
Citation
Autry, C.W., Daugherty, P.J. and Glenn Richey, R. (2001), "The challenge of reverse logistics in catalog retailing", International Journal of Physical Distribution & Logistics Management, Vol. 31 No. 1, pp. 26-37. https://doi.org/10.1108/09600030110366384
Publisher
:MCB UP Ltd
Copyright © 2001, MCB UP Limited