The secret of good conversation ‐ investing in success

Abstract

Organisations are created by conversations. They are key in all decisions. Negative conversations are familiar and a big investment in failure. We can learn to have positive and creative conversations and to make them even more effective by understanding differences and “talking each other’s language”. There are two models for successful conversations which the author uses in organisation and team development: The Mobius Model (Stockton, 1996) and the Myers‐Briggs Type Indicator (MBTI). The Mobius maps the six stages of effective conversations and enables teams to identify strengths and gaps in how they work. The MBTI provides a logical framework of personality difference which increases mutual understanding, supports the different stages of Mobius conversations, and enables people to identify and respond positively to others who are unlike themselves. The impact of learning these models can be ‐ and frequently is ‐ dramatically improved outcomes.

Citation

Ryder‐Smith, J. (1998), "The secret of good conversation ‐ investing in success", Health Manpower Management, Vol. 24 No. 1, pp. 38-39. https://doi.org/10.1108/09552069810196621