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Effective management of healthcare change

John W. Moran (Changing Healthcare, Inc., Massachusetts, USA)
Baird K. Brightman (Changing Healthcare, Inc., Massachusetts, USA)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 February 1998

4385

Abstract

Introduces a change model as a tool to help change leaders and agents to understand why resistance to change occurs and to suggest some ways to reduce resistance. Suggests four change levers, i.e. beliefs, skills, values and behaviors as being elements within people which must change in a successful change process and considers ways to achieve this.

Keywords

Citation

Moran, J.W. and Brightman, B.K. (1998), "Effective management of healthcare change", The TQM Magazine, Vol. 10 No. 1, pp. 27-29. https://doi.org/10.1108/09544789810197792

Publisher

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MCB UP Ltd

Copyright © 1998, MCB UP Limited

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