An employee reward and recognition process

Abstract

Reward and recognition systems for individual employees remain one of the controversial areas of quality management. Previous discussions on this aspect of quality management, although recognizing their importance, often attribute failure of the system to the method of implementation. This company has made several attempts to develop a process of employee reward and recognition with little success and the various systems lost their prestige among employees. Through the company’s quality committee a new process for employee reward and recognition based on an unbiased assessment by managers, fellow employees and internal customers has been developed. Describes the reward and recognition process developed by the company, including a description of the categories used in the process, overviews of the process in place for acceptance and review of nominations and descriptions of the recognition for awards.

Citation

London, C. and Higgot, K. (1997), "An employee reward and recognition process", The TQM Magazine, Vol. 9 No. 5, pp. 328-335. https://doi.org/10.1108/09544789710178587