Comfort from conformance
Gordon J. Stevenson
(Gordon J. Stevenson is a Philips Vice‐President, currently based in Semiconductor Operations at Philips Semiconductors, Metro Manila, The Philippines)
552
Abstract
Presents the positive side of conformance principles and reveals opportunities for continuous improvements in quality through achieving a balance between management control and employee empowerment. Describes the implementation of a structured framework ‐ the conformance cycle ‐ through which levels of non‐conformance can be significantly reduced and performance standards effectively improved. Suggests that organizations should re‐focus on a “back to basics” approach and use this as a foundation on which to build their success.
Keywords
Citation
Stevenson, G.J. (1996), "Comfort from conformance", The TQM Magazine, Vol. 8 No. 1, pp. 7-14. https://doi.org/10.1108/09544789610107207
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited