Appreciative Management Systems

Abstract

When constructing a management system it is possible for the practitioner to lose the overall objective of the system in the wordy and detailed pursuit of conformance to norms. Every picture tells a story. Suggests a simple way of visualizing the interactions and interdependence of individual components of a system. Describes how the system may be cognitive and useful for quality improvement – hence “appreciative”. Particular reference is made to a sales and marketing system, but the lesson may be applied to systems of other specialities by creating models of the desired interactions as part of the specification process.

Citation

Hoare, C.E. (1994), "Appreciative Management Systems", The TQM Magazine, Vol. 6 No. 1, pp. 35-37. https://doi.org/10.1108/09544789410052732