A service quality framework for Web-based information systems
K.C. Tan
(K.C. Tan is an Associate Professor in the Department of Industrial and Systems Engineering, National University of Singapore, Singapore.)
M. Xie
(M. Xie is an Associate Professor in the Department of Industrial and Systems Engineering, National University of Singapore, Singapore.)
Y.N. Li
(Y.N. Li is a Research Scholar, in the Department of Industrial and Systems Engineering, National University of Singapore, Singapore.)
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Keywords
Citation
Tan, K.C., Xie, M. and Li, Y.N. (2003), "A service quality framework for Web-based information systems", The TQM Magazine, Vol. 15 No. 3, pp. 164-172. https://doi.org/10.1108/09544780310469262
Publisher
:Emerald Group Publishing Limited
Copyright © 2003, Emerald Group Publishing Limited