BS 5750: The Message for Managers

Abstract

Quality has become an increasingly important issue. Describes a survey conducted within a training organization examining the implementation of a quality initiative BS 5750. Its implementation in the service sector is relatively new and therefore documented case studies remain sparse. Aims to reveal staff attitudes during the implementation process and examine what implications they have for managers and for future methods of implementation.

Citation

O’Brien, P. (1993), "BS 5750: The Message for Managers", Executive Development, Vol. 6 No. 4. https://doi.org/10.1108/09533239310145570