Quality Assurance and Internal Organizational Communications
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 1 April 1993
Abstract
Reviews the relationship between internal communication in organizations and the effective delivery of service. Illustrates how quality internal communications can reduce the levels of uncertainty experienced by staff, especially at times of change, and describes a methodology ‐ the communication audit ‐ whereby organizations can monitor and evaluate quality in this sphere. Explains the core steps involved in implementing this type of audit and itemizes the main data collection tools.
Keywords
Citation
Tourish, D. and Hargie, O. (1993), "Quality Assurance and Internal Organizational Communications", International Journal of Health Care Quality Assurance, Vol. 6 No. 4. https://doi.org/10.1108/09526869310041448
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited