Best practices from a library cat
James R. Lund
(Red Wing Public Library, Red Wing, Minnesota, USA)
404
Abstract
Purpose
The purpose of this paper is to encourage substantive personal interaction with public library patrons.
Design/methodology/approach
The argument for implementing a service model based on personal interaction is presented.
Findings
By using the story of a library cat, library staff can replicate a similar emotional bond and loyalty with its patrons.
Originality/value
Affectionate animals can teach us a lot about ourselves and help to improve service to library patrons.
Keywords
Citation
Lund, J.R. (2011), "Best practices from a library cat", The Bottom Line, Vol. 24 No. 1, pp. 49-50. https://doi.org/10.1108/08880451111142060
Publisher
:Emerald Group Publishing Limited
Copyright © 2011, Emerald Group Publishing Limited