Perceptions of justice and employee willingness to engage in customer‐oriented behavior
Abstract
This study examines the relationships among distributive justice, procedural justice, and employee willingness to engage in customer‐oriented behavior. Data collected from 328 employees at eight general hospitals in Korea show that distributive justice does and procedural justice does not directly affect employee willingness to engage in customer‐oriented behavior. Procedural justice does, however, positively affect perceptions of distributive justice.
Keywords
Citation
Kim, J., Moon, J., Han, D. and Tikoo, S. (2004), "Perceptions of justice and employee willingness to engage in customer‐oriented behavior", Journal of Services Marketing, Vol. 18 No. 4, pp. 267-275. https://doi.org/10.1108/08876040410542263
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited