Selecting and implementing a patron‐driven resource reservation system

Abstract

Purpose

The purpose of this paper is to describe criteria for selecting and processes for implementing a self‐service online resource reservation using the University of Virginia (U.Va.) Library as a case study.

Design/methodology/approach

The paper chronicles the identified needs, selection criteria, and deployment strategy undertaken by a U.Va. Library task force in early to mid‐2010 along with the unexpected pitfalls and policy implications uncovered by the process.

Findings

The U.Va. Library selected and rolled out a product meeting a variety of public service needs, EMS Enterprise, in the summer/fall of 2010, with lessons learned about the intricacies of IT infrastructure, public service policies and procedures, and the varied resource reservation needs of the library's libraries and labs.

Originality/value

The paper demonstrates how the addition of a self‐scheduling reservation system has helped fill a long‐awaited need and adds value to the U.Va. Library's Services.

Citation

Sallans, A., Soule, K. and Gilbert, J. (2010), "Selecting and implementing a patron‐driven resource reservation system", Library Hi Tech News, Vol. 27 No. 8, pp. 5-6. https://doi.org/10.1108/07419051011104222