Outsourcing information services
Abstract
Purpose
The purpose of this paper is to present the systematic redevelopment of a Corporate Information Center's strategy, with particular focus on the aspect of outsourcing services. This aspect is emphasised, because it is the only way to realise a new business model without an increase in resources.
Design/methodology/approach
There is a description of which services have been outsourced, while it is also made clear which activities related to the creation of processes and their supervision have remained in the company's internal Information Center, and how they are changing as time goes on. The licensing of information sources from external aggregators is viewed in the context of outsourcing, as is the latest development in Vendor Portfolio Management.
Findings
After the transformation of the classic spectrum of library services into the strategically created portfolio of an Online Information Center, the core tasks at the forefront are those which anchor the Information Center in the corporation of which it is a part, and which perfectly combine the interests of the corporation with the use of information industry competencies through cooperation and partnership with service providers.
Originality/value
The case study demonstrates how, and for what purpose, information industry competencies can be used in an Online Information Center. Even with limited resources, the skilful use of outsourcing solutions makes possible the redevelopment of strategy and therefore change.
Keywords
Citation
Petry‐Eberle, A. and Bieg, M. (2009), "Outsourcing information services", Library Hi Tech, Vol. 27 No. 4, pp. 602-609. https://doi.org/10.1108/07378830911007709
Publisher
:Emerald Group Publishing Limited
Copyright © 2009, Emerald Group Publishing Limited