Planning successful partnership in the process of outsourcing

Abstract

Purpose

This paper aims to deal with the dynamic aspect of outsourcing – in the world of business, change is the only constant, nothing is permanent, which also holds true for the relationships in outsourcing. Thus, we should think about the consequences of the termination of such a relationship, which could be effected by both sides. This research is aimed at finding an answer to the question of what outsourcing can bring in the long run.

Design/methodology/approach

The research for this paper is based on the collection and analysis of quantitative and qualitative data.

Findings

The research results show that companies are ill‐prepared for the time when the cooperation between the outsourcing and insourcing company ends.

Originality/value

The initial research has proved that outsourcing can bring about increased short‐term, especially financial, gains. But at the same time, the cause of poor quality and difficulties can also be concealed, and the reputation and success of the company can be ruined. Problems may be revealed later and can exceed the short‐term benefits of outsourcing.

Citation

Kavčič, K. and Tavčar, M.I. (2008), "Planning successful partnership in the process of outsourcing", Kybernetes, Vol. 37 No. 2, pp. 241-249. https://doi.org/10.1108/03684920810851140