Best practice organisational effectiveness in NHS Trusts: Leeds Teaching Hospitals NHS Trust case study

Abstract

Measuring organisational effectiveness in a health‐care delivery context is quite a challenging task. Although there are numerous performance assessment models, audit tools and managerial diagnostic tools, they all, however, tend to fall short in their attempts to scrutinise how health‐care organisations deploy their capabilities to deliver optimum quality in service provision and what performance levels they achieved as a result of their approach. The project reported here attempted to address these issues, reflecting the experience of Leeds Teaching Hospitals, one of a series of Trusts whose approach to organisational effectiveness was closely examined.

Citation

Zairi, M., Cooke, M. and Whymark, J. (1999), "Best practice organisational effectiveness in NHS Trusts: Leeds Teaching Hospitals NHS Trust case study", Journal of Management in Medicine, Vol. 13 No. 6, pp. 436-449. https://doi.org/10.1108/02689239910274125