Operationalizing productivity improvement programs through total quality management

Abstract

The intent of this empirical research is to identify the critical factors that are potentially “fatal” to productivity improvement programs and to analyze these factors relative to documented quality concepts. From this analysis we determine that these “fatal” factors can be prevented by the pre‐existence of a quality program, specifically total quality management, which requires participative involvement of all members of an organization, continuous improvement, and customer satisfaction.

Citation

Hoffman, J.M. and Mehra, S. (1999), "Operationalizing productivity improvement programs through total quality management", International Journal of Quality & Reliability Management, Vol. 16 No. 1, pp. 72-84. https://doi.org/10.1108/02656719910250890